faaven asked a question.
What is the correct way to add an maintenance renewal to an existing License?
Hi SNOW Community,
I have a rather simple question.
What is the correct way to add a maintenance renewal to an existing license? I suggest that this needs to be done under TAP "maintenance and Support" rahter then creating an new Entry that can then in a second Step be linked to the initial License.
Thank you for the Support
Regards
Hello faaven,
the short answer is: it depends.
There is no right or wrong, it is up to your preferences.
If it is only a maintenance renewal, I personally would just add the next maintenance term to the existing licens. If the license was linked to an agreement, I'd rather add an agreement period and set the license maintenance to "According to agreement".
You will still have to add the maintenance cost into the license.
If you prefer to add a new license, you can do this as an "upgrade license" and add the prevoius license as a base license there.
Kind regards,
Axel
Hello @faaven​ ,
yes, when the license count is still the same, we recommend to add the maintenance renewal term and costs in the "Maintenance and support" tab under "maintenance costs" to get a history of the costs and to minimize the number of License IDs.
Only you do an license extension plus maintenance we would create a separate License ID for the additional licenses+maintenance to keep the history.