Hi Bernardo,

Snow agents for Windows usually include an snowagent.exe file and some addittional powershell scripts (which are triggered by the agent).

For a laptop or desktop agent there is a powershell script "scan-msinfo" which is used to determine whether its Office2016 or Office365. This is one of the extra scripts that is normally included with an End User Compute agent package.

I think you will find that this powershell script is not running on your machines for some reason. Some examples could include

1. The scan-msinfo powershell script may not be present,
2. The Powershell scan imay not be running in the right security context
3. There could be a some other powershell issue
4. You have updated to the latest V7 snowagent and have not updated the powershell scripts

I recommend that you a check that scan-msinfo exists and then log a formal support ticket if necessary.

Regards

Tom