DIciek asked a question.
Hi Community, what kind of details are required for the SRS Template?
In the customer PROD environment, the Software «Citrix Optimizer Tool» is not recognized.
Which details should I search for to complete the form and what is the best way to search for these? Should I begin by looking at a snowpack file where the SW could be found? Many thanks in advance for your responses.
Best regards,
Dan
Hi @Daniel Iciek​ ,
can you get here? Its hidden behind the "Support" button in the header, followed by a click on "create recognition request(DIS)".
https://community.snowsoftware.com/s/create-dis-form
cheers Oli