SimDaz asked a question.
Sologic LLC has a software - Causelink. I was informed there are 15 users on our network yet I do not see this software. Even knowing the machines and looking directly at the software installed on them, I do not see it. Can you add it to the registry?
Take a look at these links to understand the SRS and log a ticket to see if you can have Snow add it to the recognition DB, and if not you can always follow the SLM User guide to create your own rule.
FAQ: An overview of Software Recognition Service (snowsoftware.com)
FAQ: Why is the SRS Application Template used? (snowsoftware.com)