What all steps I should be taking to check why some of the devices from my environment are not reporting in snow? I want to find out the reason why these devices are not being reported in snow? Someone can please help me with some guidance.

Rajivyadav asked a question.

March 5, 2021 at 1:40 PM

Hardware & Device Management

Edgars
6 years ago
Hi Rajiv!

From Inventory admin console check, do yo see any heartbeat from this agent? If you see, there is some network issue with communication
If you can not see agent heartbeat, check agent log file locally. Does agent generate snowpack? Agent service is running as Local system? (is you use some domain user, there can be reason).
Check if Inventory address is available from end machine.

Expand Post
- Rajivyadav
  6 years ago
  I am new to snow tool implementation. Could you please specify how can i perform these steps. I checked hearbeat, there are multiple machines in which heartbeat is present.
  Expand Post
  - Edgars
    6 years ago
    If I understand correctly, than you can see just heartbeat and this end machines are grey (not black)?
    Go to some of this PC (log in) and check agent log file (by default it is - C:\Program Files\Snow Software\Inventory\Agent\data) and there can find log file.
    Expand Post
  - Rajivyadav
    6 years ago
    thank you so much :)
    
    Expand Post

Related Product Forums

→ Flexera One

→ Snow Atlas

→ FlexNet Manager

→ Snow License Manager

→ App Broker

Need help finding an answer?

Ask a Question →