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  • There is no official option in SLM to update an agreement. So my guess is that your import will not do what you want.

    But I encourage you to try by creating a dummy agreement and testing an import of an agreement with the same name.

    I would expect the import to work and you would have a duplicate agreement because each agreement is identified only by its CID and AgreementID:

    ticket-01All other items can be updated using an import template: Applications, Users, Licenses, Computers

    I suggest you post an idea on the Ideas Board to ask for this feature

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  • Option 1: Export the agreements to Excel, make your edits and then import again the modified records. Beware, I am not 100% sure what happens if you have linked licenses or devices to those agreements

    Option 2: Use SQL to make your changes (dangerous and unsupported)

  • Ok, so if we have an agreement called, say "Microsoft 123", and imported an agreement with that exact name, Snow will update that agreement and not create a new one? Or does Snow match another value to know if it's an update or creation?

     

    I will run a test on this now.

    Thank you!

    Expand Post
  • There is no official option in SLM to update an agreement. So my guess is that your import will not do what you want.

    But I encourage you to try by creating a dummy agreement and testing an import of an agreement with the same name.

    I would expect the import to work and you would have a duplicate agreement because each agreement is identified only by its CID and AgreementID:

    ticket-01All other items can be updated using an import template: Applications, Users, Licenses, Computers

    I suggest you post an idea on the Ideas Board to ask for this feature

    Expand Post
    Selected as Best
  • Custom values are very easy to edit using SQL.

    What are the types of standard values you need to edit?

  • As I suspected, I was unable to import changes because "agreement number already exists". We have a hosted solution and don't have access to the back end, and our supplier isn't keen on SQL as it is unsupported as you said. I was hoping that Snow had a solution to this common issue I'm sure many other customers have. It takes sooo long to update manually, and there should be a supported solution for this.

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How can we batch edit agreements? We have 200+ agreements that needs to go through various changes to standard and custom values. How do we edit these without doing it manually one by one? Thank you!