ZakiYoussef asked a question.
Hi All, after configuring the Snow Office 365 Connector and test the connection succeeded, there is no activity information displayed on SLM for all the users. how we can fix this issue?
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Hi Zaki,
If after following the documentation it is not working as you would expect, then the first thing would be to check when your connector is supposed to run and your Snow Integration Manager's log. Has the connector run already? If yes, is there anything in the log? How long have you waited? Is all the activity missing for all users or only for some users? Is there some information that is successfully pulled from O365?
Let us know what troubleshooting you have done and we can take over from there 🙂
If you find clues in the log, follow the tracks. There is really not much useful advice we can give with that little information you provide. I would definitely suggest that you also raise a ticket with Snow Support so whoever solves the issue first (Support or Community) the solution can be shared on this thread for the benefit of everyone.
Hello Samuel,
Thanks for your reply and sorry for delay, please find the below points :
so what do you suggest?
Hi Zaki
We are facing the similar kind of issue
Below are the details which are getting in logs no errors but still no data is reflecting in SLM
Office365.O365Export - Account was successfully exported.
Skus was successfully exported.
Users was successfully exported.
Office365.O365Export - Commit was successfully exported.
Office365.O365Export - Exporting was successful for account xxxxx
Office365.Office365InventoryProvider - Office 365 integration finished
Note we are using SIM 5.28 latest ver and SLM 9.12.01
Hi Samuel
We are facing the similar kind of issue
Below are the details which are getting in logs no errors but still no data is reflecting in SLM
Office365.O365Export - Account was successfully exported.
Skus was successfully exported.
Users was successfully exported.
Office365.O365Export - Commit was successfully exported.
Office365.O365Export - Exporting was successful for account xxxxx
Office365.Office365InventoryProvider - Office 365 integration finished
Note we are using SIM 5.28 latest ver and SLM 9.12.01
SIM won't throw errors if the MS Graph API does not have proper permissions. Please review the most current User guide as the permission have change in 5.22 due to architectural; changes in azure.
They should be
Directory.Read.All
Organizational.Read.All
Report.Read.All
Hello Kris,
Thnaks for reply,
the issue now is: All information from O365 is retrieved proberly except the user activity information with the below error log:
2020-09-21 13:43:37,388 [5] DEBUG SnowSoftware.ExternalDataProvider.Providers.Office365.Clients.RetryHandler - Response -> [{"$type":"System.Web.Http.HttpError, System.Web.Http","Message":"The given key was not present in the dictionary."}]
2020-09-21 13:43:37,388 [5] INFO SnowSoftware.ExternalDataProvider.Providers.Office365.O365Export - CheckSuccessWithOptionalExtendElseRollback source[Commit]
2020-09-21 13:43:37,389 [5] WARN SnowSoftware.ExternalDataProvider.Providers.Office365.O365Export - Something went wrong when Http client was trying to post [Commit]. Error code [InternalServerError]. Trying to roll back....
I have this same message. Were you able to find a resolution please?
Hi FrankW,
the issue that I faced has been solved automatically after upgrading SIM, so please first make sure that SIM has the latest version.
Regards,
Zaki
Hi:
I´m trying to configure de Office 365 connector but I receive this error
2020-01-17 21:12:04,167 [13] ERROR SnowSoftware.SIM.Common.Api.ApiClient - Http Response Forbidden suggests error, throwing with content for upstream handling
2020-01-17 21:12:04,183 [1] ERROR SnowSoftware.ExternalDataProvider.Providers.Office365.Office365InventoryProvider - Did not get a 200-range response
ApiClient received an HTTP Error Code and the following response body:
{
"error": {
"code": "Authorization_RequestDenied",
"message": "Insufficient privileges to complete the operation.",
"innerError": {
"date": "2020-09-18T02:12:12",
"request-id": "178b3083-0163-4733-ba0f-58aa56087854",
"client-request-id": "178b3083-0163-4733-ba0f-58aa56087854"
Somebody have some ideas?