Organisation assigned via IP address range

a.d.bristow asked a question.

April 4, 2019 at 7:00 AM

Good afternoon

I'm hoping that one of you clever people can help me solve something that has been niggling at me for a while now.

During the initial setup of our instance of SNOW someone managed to assign an Organisation to a range of PC's based on the IP address range they are using. Over time, different teams have occupied the office space that this IP range covers, meaning that our Organisation information is wrong. We have had a look and can't see any way of resetting or removing this setting. Can anyone tell me where this information might be located?

Any help would be gratefully received

Allan Bristow

Software & License Management

Portal User
8 years ago
Hi Allan, The first place to investigate would be in SMACC for License Manager. Go to Organisation, open an organisation node and select the tab "Auto Connect Rules". Here you will find any rules that has been set for this node: You can also use the checkbox "Show for all Organisation nodes" in the lower right corner to get a list of all active rules for all organisation nodes:
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- a.d.bristow
  7 years ago
  Hello Martin Apologies for the long delay in replying. I just wanted to say thank you as your solution worked perfectly. Thanks again Allan
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  - Portal User
    7 years ago
    Hi Allan, I am glad to hear that it helped! Thank you for letting me know. :-)
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- SamuelBaughan
  7 years ago
  Do not forget that it is a best practice to replace the first digit of your IP address by a wildcard "%". So "192" becomes "%92". This will help in the case of computers or servers having several IP addresses (NIC + wifi or NIC + VPN or multiple NICs ...)
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