Uninstalled Applications

John Leonard asked a question.

January 20, 2020 at 8:00 AM

After a software is uninstalled for a server, laptop, etc, it shows as orange in the applications for that machine in SNOW. How long before the application is removed from view completely? Is there a way to adjust this in SMACC?

Software & License Management

Portal User
7 years ago
Hi John, that sounds like the metering setting in SMACC of SLM. Standard should be 90 days, to be found under Basis Settings. Metering_History_Cleanup and Metering_History_Months. see also: https://community.snowsoftware.com/message/5388-re-uninstalled-application-still-showing-in-slm?commentID=5388#comment-5… Best regards Sebastian
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- John Leonard
  7 years ago
  Thank you Adam. John Leonard | Software Asset Manager | Tufts Health Plan | Tel:617-668-5659 | email: john_leonard@tufts-health.com
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aurora.sullivan
7 years ago
Hi John, I hope you're well. As Sebastian mentioned, the application will appear for the duration of the metering history period that is set out in the SMACC tool. This is usually set at 90 days. Solely based on personal experience, I wouldn't recommend ever clearing up the historic metering history in the Metering_History_Cleanup setting. It is worth noting that the application will appear in orange under the machine only IF metering was present for that install. It is also worth noting that the above also applies to the 'Application Installation History' report. The report will not create a removed entry until the metering history period set out in the SMACC tool has ceased if there was metering present. E.g. Office 2016 Professional Plus was last used on 21/01, uninstalled on 22/01. This instance will appear highlighted in orange against the machines applications in Snow until 22/04 and the removed entry will not be created in the 'Application Installation History' report until 22/04. I hope this has given some further insight. Kind regards, Aurora.
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- John Leonard
  7 years ago
  Thank you Aurora, this is very helpful. Thank you, John Leonard | Software Asset Manager | Tufts Health Plan | Tel:617-668-5659 | email: john_leonard@tufts-health.com
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