getting message data update job is active

NSB asked a question.

June 6, 2019 at 7:00 AM

i am getting message data update job is active while trying to access reports.. please let me know how to correct this.as we are not able to pull the reports.

Software & License Management

Portal User
7 years ago
Do you have access to the SMACC on the SLM Server? If it is running it will show that it is there. In the SMACC, left pane click on the Date Update Job under Administration. Click on Data Update Job upper left corner. If it is running it will indicate that in the right window under Status.
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SamuelBaughan
7 years ago
Also, if you have access to SQL, you can check the table called tblJobLog. There is a start time and an end time. The entry with no end time is the step that is potentially stuck. But I would log a ticket asap with Snow Support to get that checked. The DUJ should not take more than a few hours even for big organizations (at least with SLM 9 and the improved DUJ)
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carolai
7 years ago
And an additional information With SML 9.1 Snow implemented a 24/7 availability. Before it was not possible to open SLM, you always got the message System is on maintenance. From SLM 9.1 on you can start and work with SLM although the DUJ is running. But in my opinion in the second part of DUJ the reports are not available and you can try it later. The comments before already told you how you can check if DUJ is running. Here the official release notes. Web user interface availability Snow License Manager 9.1 brings 24/7 availability of the web user interface for all users. In previous versions of Snow License Manager, the entire web user interface was locked down during data maintenance (Data Update Job) to ensure that data presented to users is not stale and to prevent concurrent changes resulting in inconsistent data. With this release, login restrictions have been removed, users will no longer be locked out, and they will no longer be presented with the data maintenance screen but with the log on screen. In this release, 24/7 availability is made possible by temporarily restricting access to just those pages whose data is currently under processing by Data Update Job instead of locking down the entire interface. This feature ensures availability of Snow License Manage for all users, at all times, restricting access to just the the data that is currently being processed.
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