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Adam_SMBSC asked a question.

May 13, 2019 at 7:00 AM
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I've ran into an instance where Snow is reporting Excel 2013 is installed on the computer system but when I log on I only find Office 2010 installed. I checked the program files folder as well and do not find excel 2013 installed. 

How can I remove this? 

  • 11 answers
  • 79 views

  • Community Manager (Flexera Software)

    Hi ‌, please use our new report 'Files per computer' to find out which file is triggering the application to appear as installed. Then remove this file if not needed.   /marcel Customer Success Manager Did someone answer your question? Make sure to mark it as answered! Welcome to Snow! Discover more here:

    • Bineeth

      Hi Marcel, Is this the latest version of SLM? coz i never found this column attribute(Executable path file) in the Report section of existing version of SLM. However, we can get this details in Identifiable files tab under Edit Computer, but couldn't export it. Please suggest if there is any custom way to get this option to the report section in order to get this details exported. Regards Bineeth 

      • Community Manager (Flexera Software)

        Hi ‌, the screenshot has been made using Snow License Manager 9.2.0. Which version are you currently running? How to find version information /marcel Customer Success Manager Did someone answer your question? Make sure to mark it as answered! Welcome to Snow! Discover more here:

  • Adam_SMBSC

    I don't have a Files per computer report. I used the search function. I don't know if this matters, but here is my version. Version 8.3 Revision 08  Build 7026  SnowLicenseManager

    • Community Manager (Flexera Software)

      Hi ‌, you will need Snow License Manager 9.2.0 to have this report available. If you want to get further information regarding an upgrade, please read through this blog post: How to prepare for the SLM9 upgrade You will need a license for your upgrade, which is provided to you free of charge, if you are under current maintenance. Please reach out to your Account Manager in this matter. It is highly recommended to perform an upgrade between major versions with Snow or with a certified partner to make sure that your environment is prepared and no issues will occur. /marcel Customer Success Manager Did someone answer your question? Make sure to mark it as answered! Welcome to Snow! Discover more here:
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      • Adam_SMBSC

        I've reached out to CDW, as they host our license manager. 

        • Community Manager (Flexera Software)

          Hi ‌, you can check the version of your Snow License Manager as described in this blog post: How to find version information Go to your Snow License Manager web frontend by typing your server address in your browser. Login to the system by entering your user credentials. On the right top corner, click your username. then select 'About' in the dropdown menu. The version will be displayed in the blue space on the top. /marcel Customer Success Manager Did someone answer your question? Make sure to mark it as answered! Welcome to Snow! Discover more here:
          Expand Post

          • Adam_SMBSC

            You replied to my message where I already listed the version. We are on an old version which is why I reached out to CDW to inquire about updating. 

            • Community Manager (Flexera Software)

              Hi ‌, my bad. Reaching out to your hosting provider would be the best possible next step. /marcel Customer Success Manager Did someone answer your question? Make sure to mark it as answered! Welcome to Snow! Discover more here:
              Expand Post

  • Bineeth

    Even i came across this same issue w.r.t MS Project Professional. This mostly happens when we auto upgrade/Downgrade of edition/version of license without removing the existing one.  Best way is to first uninstall existing MS Office suite (through SCCM - most recommended) and install fresh new upgraded version or edition for the same. Post which please check, it will discover the correct line item.
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