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PeteS asked a question.

June 13, 2018 at 7:00 AM
Cloud App Metering

Recently been advised, by our service provider that cloud applications can only be enabled with Google Chrome as it doesn't yet work with Internet Explorer.

If this is correct, when will we be able to enable it with IE?

Regards

  • 8 answers
  • 96 views

  • Landon Owens (Flexera Software)

    Hello  Peter Shave , not a all, we now support Chrome, IE11 and Firefox.  The stipulation is you need to be on the latest agents. more on this can be found here:  Technical Description: Cloud Application Metering  

    • maria.lindhagen@advania.com

      Hi! Do we have to specify in the agent order request that Firefox will be used? I heard recently that it has to be activated and does not come out of the box. Regards, Maria

      • Community Manager (Flexera Software)

        Hi ‌, please review the Technical Description: Cloud application metering for Snow Inventory 6  to get information about how Cloud Application Metering works. Regarding your question: NO, you don't need to specify the use of Firefox when requesting the agent. If you have any questions, please let us know. /marcel Customer Success Manager Did someone answer your question? Make sure to mark it as answered! Welcome to Snow! Discover more here:
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        • Portal User

          Hello ‌ I found this into a previous blog post These settings are not added by defaut by Snow support when we request an Inventory Agent package Could you please clarify ? Thanks Setting It Up Here’s how to setup the Snow Inventory to start using Cloud App Metering:     Agent .config file – the snowagent.config file must contain the following lines within the <SystemSettings> section:     <Setting key="saas.firefox.enabled" value="true" />     <Setting key="saas.ie11.enabled" value="true" />     <Setting key="saas.chrome.enabled" value="true" />
          Expand Post

          • maria.lindhagen@advania.com

            Hi, A few weeks ago   I tried to find this out and got the following anser from Snow: IE11 – automaticly activated from Snow agent version 5.3 Chrome -  automaticly activated Snow agent version 5.2 Edge  - "seems to be" automaticly activated  with Snow agent version 6   Firefox - activation needs to be requested when ordering agent.  Please verify if this is correct or not. Thankyou! Regards, Maria
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          • Community Manager (Flexera Software)

            ‌ can you please help out here? Cloud Control: Snow Web App Metering – Old Vs New /marcel Customer Success Manager Did someone answer your question? Make sure to mark it as answered! Welcome to Snow! Discover more here:
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            • Landon Owens (Flexera Software)

              Hello  Maria  and  Marcel , The Edge browser was recently added in the 6.1.0 windows agent. The extension is "on" in the default snowagent.config file.  However, often times when people ask for an installer package from Snow they provide their current config, which most likely does not have it turned on in that file.  Best to let us know if want it enabled.  If you want to know if they have been enabled, take a look down at the bottom of the snowagent.config file for these entries: saas.ie11.enabled Only applicable to the Windows Agent.   Set this to false to prevent installation of the IE11 browser add-on. Acceptable value: true/false Default value: true saas.edge.enabled Only applicable to the Windows Agent.   Set this to true to enable the Edge browser extension. Note that distribution from Microsoft Store for Business is needed in order to install the Edge browser extension. Acceptable value: true/false Default value: true saas.chrome.enabled Set this to false to prevent installation of the Chrome browser extension. Acceptable value: true/false Default value: true saas.firefox.enabled Set this to true to enable installation of the Firefox browser extension. Acceptable value: true/false Default value: false This table is from this document:  Technical Reference: Configuration document for all Inventory agents The net of all this is, if you want the new edge browser extension, it is best to tell support to add it.   Also, A shameless plug of a new feature on our KB's hit the subscribe button on that article, to get notification when it gets updated: Resolution Manager – Americas E-mail  landon.owens@snowsoftware.com
              Expand Post

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