Snow and GDPR

Portal User asked a question.

June 11, 2018 at 7:00 AM

Snow and GDPR

I have had a question internally about Snow Data and GDPR. I have stated that as long as we are not sharing the personally identifiable information (PII), or sensitive personal information (SPI), then there is no issue.

The reply has come back that Snow stores the name of the user, and how long they’ve used a tool for. This they feel is PII.

Rather than reinvent the wheel, I have asked that we have a statement on how Snow perceives the use of say “Most Frequent User”? Additionally how does sharing that information with vendors for or part of an audit or similar?

This may just save us all time and effort.

Software & License Management

Community Manager (Flexera Software)
8 years ago
Hi Mark, would the be of any help? It not only explains how data is stored, but also how to make users anonymous and disable metering. I guess, at the end it's up to you / your company to decide on how to gather, use and share such data and if that is then in line with GDPR. Best Regards, Alex
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- JC at HZD
  8 years ago
  Hi Alex, sometimes Snow Support asks for inventory reports. To stay compliant with GDPR/DSGVO or security rules there should be a function to make inventory reports anoymous. per example: replacing user names and computer names consistent by hash values deleting IP adresses Anonymous reports should be sufficient to process tickets. Kind Regards Joachim
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  - Community Manager (Flexera Software)
    8 years ago
    Hi Joachim, this is a very good idea and I know this feature from another application vendor. You should also send an official feature request to Snow Support. Best Regards, Alex
    Expand Post

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Snow and GDPR