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Android App Removing Itself

Hi All

We have a couple of Android phones where the Snow app will not launch.

We download the APK file OK and install, and the Snow App icon appears on the phone desktop, however when we launch the app to start enrolment, it immediately closes and the icon gets removed, and the app appears to have been completely uninstalled.

 

We have rebooted the phone and checked all security settings, but cannot work out why this is happening.

Any Ideas?


  • Jelle Wijndelts (Flexera Software)

    Hi Richard, This sounds like a support issue. Can you raise this as a support ticket please so that they can investigate this properly. Kind regards, Jelle
  • The issue in our case was that Android "Secure Folder" or "KNOX Secure Folder" was enabled.  This causes all apps to be installed in a secure container above the OS layer.  Snow agent does not like this.  Disabling these features allowed for the agent to install.
  • The Secure Folder is currently available on Galaxy S7 and S7 edge devices running Android Nougat 7.0, the Samsung Galaxy S8 and S8+, and the Galaxy A3 (2017) and Galaxy A5 (2017). It will become available on other compatible devices with operating system updates. Note that you will need to set up and create the Secure Folder before you can use it. To move files such as images: 1. From the home screen, choose Apps 2. Choose Gallery 3. Choose the image you would like to move to the Secure Folder 4. Choose More 5. Choose Move to Secure Folder 6. Enter your unlock details for your Secure Folder, and the file will be automatically moved to your Secure Folder How do I move documents or other files to my Secure Folder? The below steps will show you how to move documents to your Secure Folder, but you can use the same process to move any file available within My Files. 1. Open My Files on your device. You can usually find this by choosing Apps, then the Samsung Folder 2. This will show you all the files you have saved or downloaded to your device. To move a document to your Secure Folder, choose Documents 3. Choose the Menu icon (three dots), then EDIT 4. Choose the documents you wish to move 5. Choose the Menu icon (three dots), then Move to Secure Folder 6. The documents will now be transferred across. You will get confirmation on the screen once the movement is complete. The assistance of custom essay writing service helps students understand the basics of every custom written paper, as well as the elements of creative writing.
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Android App Removing Itself