Full License Cost Report

rswain asked a question.

July 10, 2017 at 7:00 AM

Hello,

Is there an existing report that shows the cost that is input under the tab "Maintenance and support" for a license? If not, how/where do I find those fields to create a report that shows the costs within those fields? The fields in question are "Support cost" and "Maintenance cost"

Thank you.

Software & License Management

Community Manager (Flexera Software)
9 years ago
Hi Randy, We have a report called "Maintenance and support overview", I believe it is an out of the box report, we use this and use the criteria to filter to the product we are interested in. I hope that will give you what you need.
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- rswain
  9 years ago
  Hello Mark - thanks for the quick reply, but I don't see a report with that name. Also, I've checked multiple reports and I can't find the fields in question to create something.
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  - Community Manager (Flexera Software)
    9 years ago
    Hi Randy, Very strange, I have that report out of the box, also using the All Licences report, and the column selector I can drag those fields into the standard all licences report. Which version of Snow License Manager are you using?
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    rswain
    9 years ago
    Hello - we have Version 8.1 Revision 01 Build 6372, hosted. Thanks.
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    Community Manager (Flexera Software)
    9 years ago
    Sorry Randy, I think you will need to talk to whoever hosts your Snow instance, maybe they need to adjust the permissions in the SMACC to give you access to that report. We have a similar version to you and that report and the data columns exist out of the box.
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    rswain
    9 years ago
    Thank you for the time.
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rswain
9 years ago
Snow - do I open a ticket with you or start emailing the Hosting company? Thanks.
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- Tom Boyle (Flexera Software)
  9 years ago
  Hi Randy You should always go through your Hosting providers as they control your environment, if they are unsure of what changes need to be made they can come to Snow Support. In this case it should just be a permissions change to the role of your username to allow access to this particular report. Tom Boyle 1st Line Support Engineer UKI & MEA
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  - rswain
    9 years ago
    Tom – I don’t completely agree with your statement, as our support agreement is with Snow. But, I will send an email to the Snow sales guy and our rep. to get things moving. Question; how can I know if I have access to all of the reports that we are supposed to see? Thanks.
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    Community Manager (Flexera Software)
    9 years ago
    Hi Randy, Did this get solved for you offline or do you still need some help here? Thanks Tory
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