Adobe Reader showing up multiple times in Snow.

RobG01 asked a question.

November 28, 2018 at 8:00 AM

We use SCCM to deploy the latest MSI's of Adobe Reader DC to our environment (currently v19), however, Snow is showing that we have old versions of Adobe Reader installed on our machines alongside the new ones. I've checked a handful of these machines and found it to not be the case. It seems to think that the new version isn't installed locally (as it's highlighted in orange) and that I'm still using an older 2015 version (last used is shown as 27/11), even though I've never used on this machine before as it was built in the last year. Snow seems to think that we currently have over 250+ installations of this old Adobe Reader DC 2015, which is not good for our reporting when it comes to addressing vulnerabilities. Is something being left over from the upgrades? Or does it take some time before Snow realises it's been uninstalled? Or perhaps Snow has a problem with successfully detecting Adobe Reader DC?

Geoffrey Macquet (Flexera Software)
8 years ago
Hi Rob, you can also edit the machine and open the tab "identified files" to check which files hit the recognition rules: /Geoff
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Laim McKenzie
8 years ago
Hello, When the application is highlighted orange it means it has been removed and is there for metering.
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- RobG01
  8 years ago
  Thanks for clearing that up Liam, I am by no means an expert in Snow. It still doesn't explain why it thinks version 2015 is installed. We are technically on version 2019, so is the problem that Snow can't see that version?
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  - Laim McKenzie
    8 years ago
    Hi Rob, Could be a number of things, I have seen this problem before. If your estate is still on Inventory Client 3, I advise updating to Inventory Agent 5 or 6, if you're on Agent 5 + then; It's down to snow not detecting the information within the Swid tag correctly. The editions of adobe are matched via a swid tag that is found in Program Data, it could be that when the app was installed or updated, the swid tag hasn't changed so it's still showing the 2015 version. Laim
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RobG01
8 years ago
Sorry for the delayed update on this, we eventually found out that the problem was. It turns out that the the Snow Update Service wasn't running on the server. So we enabled the service and it applied a load of updates and is now reporting back on software correctly!
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