Feature Support for ServiceNow Integration

GregBirk · ‎Nov 28, 2018

Summary

Different versions of the ServiceNow integration application support different features across versions of FlexNet Manager Suite.

Synopsis

FlexNet Manager Suite supports integration with ServiceNow so that data can be exchanged between the two systems. This integration requires an integration application, and the version of this integration application determines the functionality/data exchange between the two systems. Occasionally, some improved functionality also requires an update to FlexNet Manager Suite, as is the case for version 4 or version 5 of the integration application.

This article compares versions 3.x and 4.0 and later of the integration application, and the functionality that these expose with different versions of FlexNet Manager Suite. In version 5.0, the name of the integration application that is in the ServiceNow store changed to Flexera Integration.

Note: Version 5.0 and Version 4.0 of the integration application of the integration application supports ServiceNow versions Madrid, New York, and Orlando. Version 3.x of the integration application supports ServiceNow versions Helsinki, Istanbul, and Jakarta.

Discussion

Full functionality is available with the ServiceNow integration application version 4.0 (and later) installed with FlexNet Manager Suite 2018 R2 and patched with update 2018R2-01. This update is solely targeted towards extending the integration capabilities.

The following table gives details of functionality for releases of FlexNet Manager Suite interacting with version 3.x or 4.0 (and later) of the the ServiceNow integration application.

Functionality matrix
Version	Integration application 4.0 and later	Integration application 3.x
FlexNet Manager Suite 2018 R2 with Update 2018R2-01	FlexNet Manager Suite export to ServiceNow: Creates Computer records, and further identifies CIs as Hyper-V, ESX, AIX, Solaris, HP-UX, Unix, Linux Server, and so on. Creates Virtual Machine records, and further identifies CIs as Hyper-V, VMware, Solaris and AWS EC2 Virtual Machine instances. Creates Software records in CMDB or SAM or both plugins' software tables Creates Contract records Allows use of integration user for processing imports within ServiceNow Allows multiple imports to process within ServiceNow Cleans up temporary data, making the views load faster Fixes a bug that sometimes caused the import to hang in ServiceNow Additional bug fixes and diagnostic logging Option to "Perform full export" can now be used to export all active data, with no need to raise Operations ticket to reset the flags. ServiceNow export to FlexNet Manager Suite: Ability to easily add/remove columns that are exported from ServiceNow Option to exclude Virtual Machine Assets Cloud users get a supplied mapping between ServiceNow Asset Status and FlexNet Manager Suite Asset Status, so that the import does not reject most records.	FlexNet Manager Suite export to ServiceNow: Creates Computer records Creates Software records in SAM Foundation plugin tables Creates Contract records. ServiceNow export to FlexNet Manager Suite: Exports the Virtual Machine Assets Cloud users need to customize the supplied Business Importer to import Asset records; otherwise many of the incoming records are rejected.
FlexNet Manager Suite 2015 SP5 through FlexNet Manager Suite 2018 R2 (without update applied)	FlexNet Manager Suite export to ServiceNow: Creates Computer records Creates Virtual Machine records Creates Software records in CMDB or SAM or both plugins' software tables Creates Contract records Allows use of integration user for processing imports within ServiceNow Allows multiple imports to process within ServiceNow Cleans up temporary data, making the views load faster Fixes a bug that sometimes caused the import to hang in ServiceNow Additional bug fixes and diagnostic logging. ServiceNow export to FlexNet Manager Suite: Ability to easily add/remove columns that are exported from ServiceNow Option to exclude Virtual Machine Assets.	FlexNet Manager Suite export to ServiceNow: Creates Computer records Creates Software records in SAM Foundation plugin tables Creates Contract records. ServiceNow export to FlexNet Manager Suite: Exports the Virtual Machine Assets Cloud users need to customize the supplied Business Importer to import Asset records; otherwise many of the incoming records are rejected.