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  1. Libvirt error on Linux running ndtrack

    I'm testing the newest version of the agent, v18.0.0, on our Linux test box and after a successful install I tried running ndtrack to force and inventory scan and it failed with an error stating that there is no directory for libvirt. I looked into it and now understand what libvirt is and I see that this has been posted about in the past, for instance here https://community.flexera.com/s/FlexNet-Manager-Forum/Libvrtd-error/td-p/147257 . However I'm still not sure how to remedy this. Sure this doesn't mean that all Unix based machines with the newest agent require the libvirt API? Or is there a way around this that I'm not seeing?

    Question with a best answer.

    Best Answer

    In the case of the other forum thread you've referred to here, the failure to locate libvirtd daemon didn't cause the inventory gathering or upload to actually fail. Is that similar to what you're seeing, or are you seeing something different from what is shown in that thread?

    If you can share any error details appearing in the agent's /var/opt/managesoft/log/tracker.log file that look to be related to this than that may help get more clarity around what is going on in your system.

    ChrisG by ChrisG (Flexera Software)

    • ChrisG (Flexera Software)

      In the case of the other forum thread you've referred to here, the failure to locate libvirtd daemon didn't cause the inventory gathering or upload to actually fail. Is that similar to what you're seeing, or are you seeing something different from what is shown in that thread?

      If you can share any error details appearing in the agent's /var/opt/managesoft/log/tracker.log file that look to be related to this than that may help get more clarity around what is going on in your system.

      Selected as Best

  2. What is the recommended best practice for upgrading FlexNet Manager Suite On-Premises from version 2024 R2 to version 2025 R2 while simultaneously migrating from Windows Server 2019 to Windows Server 2025?

    Subject: Best Practice for Upgrading and Migrating FlexNet Manager Suite On-Premises

     

    Hello,

     

    We currently have FlexNet Manager Suite On-Premises version 2024 R2 running on Windows Server 2019. We are planning to both upgrade to version 2025 R2 and migrate the application to a new server running Windows Server 2025.

     

    We would like to confirm the recommended best practice for this scenario.

     

    Our understanding is that the safest approach would be to:

     

    1. Install version 2024 R2 on Windows Server 2025.

    2. Connect the existing database.

    3. Verify that the application is functioning correctly.

    4. Perform the upgrade from version 2024 R2 to version 2025 R2.

     

    However, we would like to know whether the following approach is also supported and recommended:

     

    1. Install version 2025 R2 directly on Windows Server 2025.

    2. Connect the existing database from the version 2024 R2 environment.

    3. Complete the upgrade as part of the first connection/startup.

     

    Is this approach supported, or is it necessary to first install the existing version before upgrading? If installing version 2025 R2 directly is supported, are there any prerequisites or additional considerations we should be aware of?

     

    Thank you in advance for your guidance.

    Expand Post

  3. Having an issue with our DEV instance attempting to connect to Db fnmscompliance when initiating webUI.

     Having an issue with our DEV instance attempting to connect to Db fnmscompliance when initiating webUI. The fnmscompliance Db doesn't exist on EITHER PRD or DEV DataBase Servers. PRD works fine. Why would DEV look for that Db to open the webUI? Where can I change it to be like PRD and/or would a copy of the PRD Db to DEV correct the issue?

     

    Server Error in '/Suite' Application. Cannot open database "fnmscompliance" requested by the login. The login failed


    1 of 2
    • Thanks, Chris. Please see below. This is what I'm seeing on the Db Servers for each instance. The top one is PRD, the bottom is DEV. PRD works fine but I don't see an "fnmscompliance" Db whereas, the DEV instance will not open the GUI indicating it cannot find the "fnmscompliance" Db. Both Db Servers look the same with exception of the AppPortal and ContentStore Dbs. Am I missing it? Do you think a copy of PRD Db to DEV environment would correct the issue?

      image

  4. Having an issue with our DEV instance attempting to connect to Db fnmscompliance when initiating webUI.

    Having an issue with our DEV instance attempting to connect to Db fnmscompliance when initiating webUI. The fnmscompliance Db doesn't exist on EITHER PRD or DEV DataBase Servers. PRD works fine. Why would DEV look for that Db to open the webUI? Where can I change it to be like PRD and/or would a copy of the PRD Db to DEV correct the issue?

     

    Server Error in '/Suite' Application. Cannot open database "fnmscompliance" requested by the login. The login failed.


    • JohnSorensenDK (Flexera Software)

      @Simoney69​ 

      Personally, I wouldn't expect Trellix' newer core (or other) licensing models to automatically grant entitlement rights to deploy older node-based products unless Trellix's product use rights, grant letter, SKU migration guide, or ordering documentation explicitly state backward-use (downgrade) rights. If you have confirmed that you have such backward coverage included license entitlement wise you will likely to have manually apply this to the license objects.

       

      If you require further guidance from the forum members you may want to include more details about what you have tested.

       

      Thanks,

      John Sorensen

      Expand Post

    • ChrisG (Flexera Software)

      In recent past years, Flexera's practice has often been to publish a release around the middle of the year. However I am not aware of any publicly announced timeframe for the next FlexNet Manager Suite on-premises release at this point in time.

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  1. What is the recommended best practice for upgrading FlexNet Manager Suite On-Premises from version 2024 R2 to version 2025 R2 while simultaneously migrating from Windows Server 2019 to Windows Server 2025?

    Subject: Best Practice for Upgrading and Migrating FlexNet Manager Suite On-Premises

     

    Hello,

     

    We currently have FlexNet Manager Suite On-Premises version 2024 R2 running on Windows Server 2019. We are planning to both upgrade to version 2025 R2 and migrate the application to a new server running Windows Server 2025.

     

    We would like to confirm the recommended best practice for this scenario.

     

    Our understanding is that the safest approach would be to:

     

    1. Install version 2024 R2 on Windows Server 2025.

    2. Connect the existing database.

    3. Verify that the application is functioning correctly.

    4. Perform the upgrade from version 2024 R2 to version 2025 R2.

     

    However, we would like to know whether the following approach is also supported and recommended:

     

    1. Install version 2025 R2 directly on Windows Server 2025.

    2. Connect the existing database from the version 2024 R2 environment.

    3. Complete the upgrade as part of the first connection/startup.

     

    Is this approach supported, or is it necessary to first install the existing version before upgrading? If installing version 2025 R2 directly is supported, are there any prerequisites or additional considerations we should be aware of?

     

    Thank you in advance for your guidance.

    Expand Post

  2. Our security scanner (Prisma Compute) detected that the FNMS Docker Monitor component:
    C:\Program Files (x86)\ManageSoft\Container\fnms-docker-monitor.exe

    is built with Go crypto/tls version 1.25.3, which is vulnerable to CVE‑2025‑68121.

    Subject: Request updated FNMS Docker Monitor binary built with Go 1.25.7+ (CVE‑2025‑68121)

    Hello Team,

    Our security scanner (Prisma Compute) detected that the FNMS Docker Monitor component:

    C:\Program Files (x86)\ManageSoft\Container\fnms-docker-monitor.exe

    is built with Go

    crypto/tls

    version 1.25.3, which is vulnerable to CVE‑2025‑68121.

    According to the Go project, the vulnerability is fixed only in:

    • Go 1.24.13
    • Go 1.25.7
    • Go 1.26.0‑rc.3

    Can you please provide the latest FNMS Container Monitor / Inventory Agent installer or updated

    fnms-docker-monitor.exe

    built with Go 1.25.7 or later, so we can apply the remediation?

    Expand Post

  3. Copy use rights from one license to another? Is it possible?

    Hi everyone.

    Is there a way to copy use rights from one license to another?

    We have a license with tons of upgrade and downgrade rights like this one:

    imageWe need to create another license with the same rights and then add some additional restrictions.

    Any idea how to avoid doing it manually? Perhaps duplicate the original license and then change it's name and other properties?

    Some SQL query?

     

    Thanks in advance,

    Pawel

    Expand Post

    efenick likes this.
  4. Prevent docker monitoring service from installing using command line

    Hi, how is it possible to disable docker monitoring from installing by default?

    I tried in setup.ini:

    CmdLine=/l*v "%TEMP%\FlexNet Inventory Agent.msi.log" REMOVE=docker

    But that only made ALL custom installation options as disabled in GUI installation.

    Also is there a complete reference somewhere for setup.ini where we would see all potential command line options?

     

     

    Expand Post

    anttimustonen likes this.
  5. High CPU Usage on AIX Devices

    I was just hoping to find so more solid information regarding this. I was able to find this information:

     

    IOJ-1927932 Agent, Inventory:

    Invalid inventory directory exclusions using wildcards may cause high CPU usage and ndtrack process seg faults on UNIX-like operating systems

    Please don't specify wildcard within the path set to configure include or exclude directory paths e.g. */oracle/*backup/

     

    From this article - https://docs.flexera.com/FlexNetManagerSuite2020R2/EN/Status/Issues/UnresolvedIssues.htm

     

    But I was hoping to be able to go back to my team with some more solid information.

     

    We currently have 3 AIX machines that are currently AIX 7.2.5.208 TL05. The team has had ongoing issues with these machines for the past few years and high CPU usage. But we haven't had any other teams reporting the same sort of issues with AIX machines.

     

    They have increased all different specs to do with the machines but still face the same issues. With even more CPU/virtual hardware that gets added the more resource's ndtrack just ends up using.

     

    Is there any solid explanation I can give the team besides " using wildcards may cause high CPU usage and ndtrack process seg faults on UNIX-like operating systems"

     

    Expand Post

    weskus likes this.
  6. Reconciliation stuck in progress after FNMS upgrade to 2024 R1

    Hello Flexera Community,

     

    Is the below reconciliation gap is known issue? If yes - is there any workaorund to fix this

     

    Import step "Write WMIEvidence: Populate the ManageSoft rules to imported evidence mapping and WMIEvidence table" runnig for longer then usual.

     

    Recon logs before upgrade -

     

    2025-01-31 22:14:34,703 [INFO ]    Writer step 'Write WMIEvidence: Populate the ManageSoft rules to imported evidence mapping and WMIEvidence table' with non-default execution path (Fallback) meets condition TestingOrFallback.

    2025-01-31 22:49:39,778 [INFO ]    Matched 3247698 records to existing WMI Evidence without wildcards

    2025-01-31 22:49:39,778 [INFO ]    Matched 386 records to existing WMI Evidence with wildcards

    2025-01-31 22:49:39,778 [INFO ]    Added 36516 new WMI Evidence records from the source database connections.

    2025-01-31 22:49:39,778 [INFO ]    Matched 36516 records to WMI Evidence that was just added

    2025-01-31 22:49:39,778 [INFO ]    Successfully processed in 35 minutes, 5 seconds

     

    Recon logs after upgrade -

     

    2025-02-08 21:36:00,969 [INFO ]    Writer step 'Write WMIEvidence: Populate the ManageSoft rules to imported evidence mapping and WMIEvidence table' with non-default execution path (Fallback) meets condition TestingOrFallback.

    2025-02-09 21:53:03,359 [INFO ]    Matched 3261896 records to existing WMI Evidence without wildcards

    2025-02-09 21:53:03,359 [INFO ]    Matched 384 records to existing WMI Evidence with wildcards

    2025-02-09 21:53:03,359 [INFO ]    Added 12244 new WMI Evidence records from the source database connections.

    2025-02-09 21:53:03,359 [INFO ]    Matched 12244 records to WMI Evidence that was just added

    2025-02-09 21:53:03,359 [INFO ]    Successfully processed in 1 day, 0 hours, 17 minutes, 1 second

     

    what exactly is changed which is taking longer then usual (more then 24 hours) to complete this writer step.

     

    Thanks,

    Awadh

     

     

    Expand Post

  7. We upgraded to 2024 R2 Last night. all of our beacon servers and our inventory server IIS log has grown in size exponentially.

     inventory server avg iis log size daily is roughly 22k KB. now its at 150k KB half way through the day.  we are getting 3 lines per upload of any type of file.

    First one has Head Classification where it used to be Options. its errors with 401

    Second one has Head Classification with Service account and it errors with 403

    third is a PUT with Service account with 200 success.


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