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  1. 📢Question Roundup for this week[29th May]: 

    Data accuracy and system compatibility

    Hello Everyone,

    Hope you have had a good week! There were quite a few product updates in the Flexera One blog this week, check them out here Group: Flexera One Blog. You can also join the blog to be added to the mailing list for new updates.

    Here are open posts from this week that still need an answer, check them out below:

    Open questions

    [Flexera One]

     

    [FlexNet Manager Suite On-Premises]

     

    Many thanks,

    Mercedes

     

     

    Expand Post

  2. 📢Question Roundup for this week[8th May]: AI, Agent Schedules and Hyperthreading

    Hello All,

    Great to see peer to peer discussions starting to emerge in our forums: If any of the topics resonate, please share your thoughts to keep conversations flowing.

    Huge Shout out to @Ladhawala​ on this great topic on AI: Join the discussion

    What AI capabilities and real-world use cases are currently available in ITAM Flexera One, and has anyone successfully implemented them?

    How are you finding the new bulk deletion feature? Share your honest take with @GregMisso​ 

    If you are passing through today, we have some new questions to solve in our forums, check them out below:

     

    Open questions

    Flexera One

     

    FNMS (FlexNet Manager Suite)

    Snow License Manager

    Many thanks,

    Mercedes

    Expand Post

    SamuelBaughan likes this.

  3. I Am getting reconciliation time out issue.
    Error message:
    Failed to import inventory devices with error message 'Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding.'

    Error message verified in Forum and updated the timeout value in registry to 57600 but still i am getting the timeout error message.

     

    Please help me:

     

    Error message:

    Failed to import inventory devices with error message 'Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding.'

    Expand Post

    1 of 3
    • JohnSorensenDK (Flexera Software)

      @dhananjayan02​ 

      I can see that you already created a support case and have requested troubleshooting assistance this way.

       

      Please feel free to share its resolution with the forum members, if you think they can benefit from it.

       

      Thanks,

      John Sorensen

      Expand Post

  4. Flexera Agent Deployment to Windows systems with multiple bootstrap beacons and retry schedule

    Hello community,

    We're looking to do a mass deployment of the FlexNet Inventory Agent to Windows systems across our organization. Due to network limitations, the systems we deploy the agent to need to be able to try communication with multiple bootstrap beacons for initial policy, rather than just one beacon listed in the mgssetup.ini file. Additionally, as there may be servers that are rebooted on a limited basis, the agent needs to keep attempting to download initial policy without waiting for a reboot or restart of services. 

    I've been attempting to follow ChrisG's procedure in this community article: https://community.flexera.com/s/FlexNet-Manager-Forum/FNMS-Inventory-Agent-Deployment/m-p/97436/highlight/trueM581

    I haven't had much luck. I don't know which options need configured in the mgssetup.ini file and if I'm setting up the msiexec command properly.

    I opened up a support case with Flexera and their response was to add multiple servers (semicolon separated) in the mgssetup.ini file under the DEPLOYSERVERURL key. This seemed to work in my test for adding multiple bootstrap beacons, but if the beacon connections fail, it doesn't seem to try redownloading policy without rebooting the system or restarting the agent services.

    Expand Post

    • @pm6dwnoc  The Windows agents are designed that if the initial policy download from the bootstrap beacon fails you must restart the client, services or initiate a policy download either by command line or by using the policy client in C:\Program Files (x86)\ManageSoft\Policy Client. For UNIX-like platforms, if the initial policy download fails the agent will attempt a new policy download once every 24 hours.

  5. epraveeng likes this.
    • MercedesO (Flexera Software)

      Hi @epraveeng​ thanks for your post, could you add a bit more detail about what you're looking to upgrade? This context help your post get a more accurate response.

  6. how does citrix access mode application be uninstalled when the user hasn't used the app via citrix for many months.

    we have applications with Access mode set to 'Citrix Virtual App' but the application is linked back 10 months ago since the user last used. there are no installer to remove locally, how can we dissociate the evidence for from citrix?


    • JohnSorensenDK (Flexera Software)

      @sam_king​ 

      I may be misunderstanding your use case and symptoms seen, but have you removed the user's access to this application on the Citrix side and still see the user consuming a license for the application?

       

      Thanks,

      John Sorensen

      Expand Post

  7. 1 of 3
    • JohnSorensenDK (Flexera Software)

      @sweta_patnaik​ 

      If I understand your use case correctly, I would say that it's a symptom that you will have to change on either of the VMs, i.e. change its hostname to avoid the two devices overwriting each other in Flexera One.

       

      Thanks,

      John Sorensen

      Expand Post

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  1. Our security scanner (Prisma Compute) detected that the FNMS Docker Monitor component:
    C:\Program Files (x86)\ManageSoft\Container\fnms-docker-monitor.exe

    is built with Go crypto/tls version 1.25.3, which is vulnerable to CVE‑2025‑68121.

    Subject: Request updated FNMS Docker Monitor binary built with Go 1.25.7+ (CVE‑2025‑68121)

    Hello Team,

    Our security scanner (Prisma Compute) detected that the FNMS Docker Monitor component:

    C:\Program Files (x86)\ManageSoft\Container\fnms-docker-monitor.exe

    is built with Go

    crypto/tls

    version 1.25.3, which is vulnerable to CVE‑2025‑68121.

    According to the Go project, the vulnerability is fixed only in:

    • Go 1.24.13
    • Go 1.25.7
    • Go 1.26.0‑rc.3

    Can you please provide the latest FNMS Container Monitor / Inventory Agent installer or updated

    fnms-docker-monitor.exe

    built with Go 1.25.7 or later, so we can apply the remediation?

    Expand Post

  2. Copy use rights from one license to another? Is it possible?

    Hi everyone.

    Is there a way to copy use rights from one license to another?

    We have a license with tons of upgrade and downgrade rights like this one:

    imageWe need to create another license with the same rights and then add some additional restrictions.

    Any idea how to avoid doing it manually? Perhaps duplicate the original license and then change it's name and other properties?

    Some SQL query?

     

    Thanks in advance,

    Pawel

    Expand Post

    efenick likes this.
  3. Prevent docker monitoring service from installing using command line

    Hi, how is it possible to disable docker monitoring from installing by default?

    I tried in setup.ini:

    CmdLine=/l*v "%TEMP%\FlexNet Inventory Agent.msi.log" REMOVE=docker

    But that only made ALL custom installation options as disabled in GUI installation.

    Also is there a complete reference somewhere for setup.ini where we would see all potential command line options?

     

     

    Expand Post

    anttimustonen likes this.
  4. High CPU Usage on AIX Devices

    I was just hoping to find so more solid information regarding this. I was able to find this information:

     

    IOJ-1927932 Agent, Inventory:

    Invalid inventory directory exclusions using wildcards may cause high CPU usage and ndtrack process seg faults on UNIX-like operating systems

    Please don't specify wildcard within the path set to configure include or exclude directory paths e.g. */oracle/*backup/

     

    From this article - https://docs.flexera.com/FlexNetManagerSuite2020R2/EN/Status/Issues/UnresolvedIssues.htm

     

    But I was hoping to be able to go back to my team with some more solid information.

     

    We currently have 3 AIX machines that are currently AIX 7.2.5.208 TL05. The team has had ongoing issues with these machines for the past few years and high CPU usage. But we haven't had any other teams reporting the same sort of issues with AIX machines.

     

    They have increased all different specs to do with the machines but still face the same issues. With even more CPU/virtual hardware that gets added the more resource's ndtrack just ends up using.

     

    Is there any solid explanation I can give the team besides " using wildcards may cause high CPU usage and ndtrack process seg faults on UNIX-like operating systems"

     

    Expand Post

    weskus likes this.
  5. Reconciliation stuck in progress after FNMS upgrade to 2024 R1

    Hello Flexera Community,

     

    Is the below reconciliation gap is known issue? If yes - is there any workaorund to fix this

     

    Import step "Write WMIEvidence: Populate the ManageSoft rules to imported evidence mapping and WMIEvidence table" runnig for longer then usual.

     

    Recon logs before upgrade -

     

    2025-01-31 22:14:34,703 [INFO ]    Writer step 'Write WMIEvidence: Populate the ManageSoft rules to imported evidence mapping and WMIEvidence table' with non-default execution path (Fallback) meets condition TestingOrFallback.

    2025-01-31 22:49:39,778 [INFO ]    Matched 3247698 records to existing WMI Evidence without wildcards

    2025-01-31 22:49:39,778 [INFO ]    Matched 386 records to existing WMI Evidence with wildcards

    2025-01-31 22:49:39,778 [INFO ]    Added 36516 new WMI Evidence records from the source database connections.

    2025-01-31 22:49:39,778 [INFO ]    Matched 36516 records to WMI Evidence that was just added

    2025-01-31 22:49:39,778 [INFO ]    Successfully processed in 35 minutes, 5 seconds

     

    Recon logs after upgrade -

     

    2025-02-08 21:36:00,969 [INFO ]    Writer step 'Write WMIEvidence: Populate the ManageSoft rules to imported evidence mapping and WMIEvidence table' with non-default execution path (Fallback) meets condition TestingOrFallback.

    2025-02-09 21:53:03,359 [INFO ]    Matched 3261896 records to existing WMI Evidence without wildcards

    2025-02-09 21:53:03,359 [INFO ]    Matched 384 records to existing WMI Evidence with wildcards

    2025-02-09 21:53:03,359 [INFO ]    Added 12244 new WMI Evidence records from the source database connections.

    2025-02-09 21:53:03,359 [INFO ]    Matched 12244 records to WMI Evidence that was just added

    2025-02-09 21:53:03,359 [INFO ]    Successfully processed in 1 day, 0 hours, 17 minutes, 1 second

     

    what exactly is changed which is taking longer then usual (more then 24 hours) to complete this writer step.

     

    Thanks,

    Awadh

     

     

    Expand Post

  6. We upgraded to 2024 R2 Last night. all of our beacon servers and our inventory server IIS log has grown in size exponentially.

     inventory server avg iis log size daily is roughly 22k KB. now its at 150k KB half way through the day.  we are getting 3 lines per upload of any type of file.

    First one has Head Classification where it used to be Options. its errors with 401

    Second one has Head Classification with Service account and it errors with 403

    third is a PUT with Service account with 200 success.


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