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  1. davidesereno asked a question.

    August 31, 2026 at 10:08 AM
    having error when trying to add machine under flexera to discover network traffic. We have also attempted to perform commands on the same machine without problems, and verified WMI is ok

    OVERALL STATUS: FAILURE

     

    FAILURE DESCRIPTION

     

    INVENTORY FAILURES

     

    Reason Command Failure

    Result FAILURE

    Type Remote Command

    Command reg query HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall /s

    Output fetch failed: no output from reg

     

    Reason Command Failure

    Result FAILURE

    Type Remote Command

    Command reg query HKEY_LOCAL_MACHINE\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall /s

    Output fetch failed: no output from reg

     

    Reason Command Failure

    Result EXPLORATORY

    Type WMI

    Command MSFC_FCAdapterHBAAttributes

    Output NTSTATUS: NT code 0x8004100c - NT code 0x8004100c

     

    Reason Command Failure

    Result EXPLORATORY

    Type WMI

    Command MSFC_FibrePortHBAAttributes

    Output NTSTATUS: NT code 0x8004100c - NT code 0x8004100c

     

    PERFORMANCE FAILURES

     

    Reason Command Failure

    Result FAILURE

    Type Remote Command

    Command netstat -anop TCP

    Output error encountered while collecting netstat records: [-] [Errno 32] Broken pipe [-] [Errno 32] Broken pipe

     

    DISCOVERY

     

    ICMP SUCCESS

    Protocols

    WMI (TCP 135)

    SNMP (UDP 161)

     

    INVENTORY

     

    Connect SUCCESS

     

    INVENTORY COMMANDS

     

    WMI Win32_ComputerSystem SUCCESS

    WMI Win32_OperatingSystem SUCCESS

    WMI Win32_ComputerSystem SUCCESS

    WMI Win32_ComputerSystemProduct SUCCESS

    WMI Win32_Bios SUCCESS

    WMI Win32_SystemEnclosure SUCCESS

    WMI Win32_Processor SUCCESS

    WMI Win32_DiskDrive SUCCESS

    WMI Win32_Volume SUCCESS

    WMI Win32_Share SUCCESS

    WMI Win32_NetworkAdapter SUCCESS

    WMI Win32_NetworkAdapterConfiguration SUCCESS

    WMI Win32_Service SUCCESS

    WMI Win32_Process SUCCESS

    Remote Command reg query HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall /s FAILURE

    Remote Command reg query HKEY_LOCAL_MACHINE\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall /s FAILURE

    WMI MSFC_FCAdapterHBAAttributes EXPLORATORY

    WMI MSFC_FibrePortHBAAttributes EXPLORATORY

    HTTP HTTP GET / EXPLORATORY

     

    PERFORMANCE

     

    Connect SUCCESS

     

    PERFORMANCE COMMANDS

     

    WMI Win32_ComputerSystem SUCCESS

    Remote Command netstat -anop TCP FAILURE

    WMI Win32_Process SUCCESS

    WMI Win32_OperatingSystem SUCCESS

    WMI Win32_PerfRawData_PerfOS_Processor SUCCESS

    WMI Win32_LogicalDisk SUCCESS

    WMI Win32_PerfRawData_PerfDisk_LogicalDisk SUCCESS

    WMI Win32_PerfRawData_PerfDisk_PhysicalDisk SUCCESS

    WMI Win32_PerfRawData_Tcpip_NetworkInterface SUCCESS

    WMI Win32_PerfRawData_PerfOS_Processor SUCCESS

    WMI Win32_LogicalDisk SUCCESS

    WMI Win32_PerfRawData_PerfDisk_LogicalDisk SUCCESS

    WMI Win32_PerfRawData_PerfDisk_PhysicalDisk SUCCESS

    WMI Win32_PerfRawData_Tcpip_NetworkInterface SUCCESS

    Expand Post

    • Lissy (Flexera Software)

      Hi,

       

      A successful credential test confirms that the provided credentials are valid, but it does not guarantee that the server has been discovered.During the discovery stage, the RN150 performs an ICMP (ping) sweep against the subnets configured as in-scope.

       

      If the server is not appearing in either the Assets or Asset Error report, it may indicate that the device was not discovered in the first place.

      Please confirm if the server's IP address is within a subnet configured for discovery and that the server responds to ICMP (ping) from the RN150.

       

      Thanks!

      Lisbeth Maltos

      Expand Post

  3. 1 of 2

    • JLonstein_E (Flexera Software)

      Hello,

       

      The RN150 is regularly patched via the required communication to initial.riscnetworks.com.

       

      For minor updates, including security patches and library updates, this happens regularly and asynchronously.

       

      For feature updates, they are documented here https://docs.flexera.com/cloud-migration/release-notes/ and then released for automatic updates if the features support existing assessments. Almost all updates do, but some changes like support for new virtualization platforms or new credential accesses are not.

       

      Lastly, for major OS upgrades they will be made available automatically but will require the user of the RN150 to begin the upgrade process, and will interrupt the discovery process.

      Expand Post

  4. liamLittlemore and BhaskarKrishna like this.

    • BhaskarKrishna

      @BhaskarKrishna​  I appreciate your feedback, we've reached out to you directly to follow up and assist with this, many thanks Mercedes

    • JohnSorensenDK (Flexera Software)

      @BhaskarKrishna​ 

      Please provide some more context, if you want the forum members to provide guidance.

       

      Thanks,

      John Sorensen

      Expand Post

  6. JimTiberg asked a question.

    August 19, 2025 at 1:25 PM
    Gathering MAC Adresses without any credentials

    Hi,

     

    Is is possible in some way to collect MAC adresses on devices where we do not have any credentials working? We are able to gather them through tools like advanced-ip-scanner, but in RN150 they only show up with their IP-adress.

     

    Was really hoping RN150 would also show the MAC of these devices.

    Expand Post
    • 2 answers
    • 258 views

    • JimTiberg

      Basically we would like to show MAC adresses here:

      image

    • JohnSorensenDK (Flexera Software)

      @Rishab_malhotra​ 

      That will depend on which of the stages that you're referring to in this question. It can vary from a few MB as a one-off to more over an extensive period of time if performance data is being collected.

       

      Architecture wise, the RN150 collects a certain amount of data, and then creates a zipped, encrypted file which it then uploads, i.e., it happens in batches of data.

       

      Thanks,

      John Sorensen

      Expand Post

  8. mukherjeeaninda asked a question.

    May 13, 2025 at 2:52 PM
    In the Risc portal when in Menu Add Intellegence --> Visualize Topology, when i expand on a subnet location, it issues an error "No infrastructure data found for the location". Please suggest, my scan is over with over 1600 devie data captured in the subn
    • 1 answer
    • 305 views

    • JohnSorensenDK (Flexera Software)

      @mukherjeeaninda​ 

      I see the same message when clicking on Location3 in our demo environment, i.e., a location without devices without a layer 2 network connection discovered:

      Visualize TopologyDo you think that your discovery of this specific subnet includes valid credentials for a network layer 2 discovery of devices?

      Please feel free to contact Flexera Support, if you believe it should have been able to discover this and need assistance in troubleshooting the issue.

       

      Thanks,

      John Sorensen

      Expand Post

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