sw028214 asked a question.
I am currently testing SVM however I have ran into some issues. I have onboarded 3 devices but only the account I created for my colleague can see all of them even though I have access to both the root admin and an account with the 'see other users devices' switch enabled. Additionally it appears my colleague is also the only one who can see the SPS.
Hello Sam,
We have created the following ticket 02236904 under your company's account to track the issue properly. It seems more like a user and plugin configuration issue. Please check the ticket communication and get back to us.
Regards,
Raheel
Many thanks
Sam Webster | Cyber Security Engineer
Countywide IT Services
T: 0300 422 4980 | E: sam.webster4@nhs.net
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Sam,
Please share the screenshots of both views you are talking about, so we can further proceed with that. The Smart group all host tab is basically the total number of clients reporting in. The dashboard view is different where we demonstrate products with respect to their vulnerability statuses.
Please get back to us.
-Raheel
Hello Sam,
We have created the following ticket 02236904 under your company's account to track the issue properly. It seems more like a user and plugin configuration issue. Please check the ticket communication and get back to us.
Regards,
Raheel