joan_mckinley asked a question.
Request Variable not translating in “My Apps - Alert Email Notification”
We customized the “My Apps - Alert Email Notification”. We begin the notification with the user's first name. That variable is not getting resolved.
I have tried every variable I can find in the notification but none of them resolve (listed below). However, the notification gets sent to the person's email address.
We checked the User Computer Relationships and all the information is populated. Why can it grab the email address but not the first name?
We tried these variables in our testing:
Visitor_sAMAccountName
UserName
Requester_UserName
Username
Requester_Email
Visitor_givenName
FullName
Requester_FirstName
FirstName
TargetUserName
UniqueName
UniqueUserName
Username
Requester_PrimaryUser
Requester_UniqueName
Username
None of them resolve. However, the Target and MY_APPS_ALERT_TABLE variables work.
Thanks,
Joan
Here's some additional context:
Visitor variables are only available during the shopping/checkout process and represent the currently logged in user for that browser session.
Visitor_sAMAccountName
Visitor_givenNameRequester and Target variables are related to a request that has been submitted in App Portal. In the context of My Apps, alerts are tied to an application (by Flexera ID) and a device (by inventory device name). These alerts may be associated with applications that were never requested through App Portal and are targeting devices, not users, so there is no Requester or Target in the My Apps context.
Requester_UserName
Requester_Email
Requester_FirstName
Requester_PrimaryUser
Requester_UniqueName
TargetUserNameOne could argue that the following variables should be resolvable as part of My Apps email notifications, based on the user to whom the email is being sent (just a simple lookup on the WD_User table). It's just a matter of adding the code that resolves the variables in this area of the code. I would suggest submitting an Idea on our Ideas portal, describing the use case (not the technical solution). Then Product Management/Engineering can do some brainstorming to figure out the best option for providing the needed functionality (e.g. maybe they add some new MyApps_... variables or maybe they just use existing variables - hopefully this would include custom catalog variables, though this could be problematic in the scenario of SmartUninstall where there is no catalog item associated with the alert).
UserName
Username
FullName
FirstName
UniqueName
UniqueUserName
Username