joan_mckinley asked a question.
My Apps Notifications
We are testing My Apps and license reclamation in our environment. We would like to send an email to user that would include the link to Keep or Uninstall. We updated the notification that gets sent and included the variables: UninstallLink and KeepLink in it. However, the email just shows the variable name and it is not an actionable link.
Management would prefer the user click on it from the email rather than have to launch My Apps and click Keep or Uninstall from My Current Alerts.
Is there a way to do that?
Thanks!
Joan
Unfortunately, those variables are not valid with My Apps. They only apply to legacy license reclamation. Unlike legacy reclamation where email notifications are app-specific, My Apps consolidates all alerts (both reclamation alerts and custom action alerts) into a single notification that lists all non-compliant applications.
If you'd like to have individual notifications (per application) that use those variables, you'll need to use legacy reclamation (configured on each catalog item instead of under My Apps). However, please note that even those links will take the user to the website to begin a checkout process for the application. There is not currently any option similar to what we have for email-based approvals. If that's something you want/need, I'd recommend submitting that on our Ideas portal . However, I suspect that will be a non-trivial change, since all alerts are rolled into a single email notification and I'm not sure how you would specify which option you want for each application simply by replying to the email.