kevin_philpot asked a question.
"Show Installed Apps" not working
In our environment (AP2019 R1 SP1), we are integrated with FlexNet manager and have the "Show Installed Apps" option enabled in the console, but when browsing the catalog items, this indicator is not displaying as expected. What else could be causing this not to work?
The only time that you will see an indication that an app is installed, is if the catalog item is tied to an ARL, and if the software is actually installed. First, be sure that your catalog items are tied to an ARL, and that the software is actually installed on the device.. Also, you might need to restart the browser session, as some of the catalog information is cached. Let me know if the catalog items in question are indeed tied to an ARL, and that the software is indeed installed on the machine. In that case, I'll dig a bit deeper, to see if there would be any way to diagnose the problem.
Yes, we definitely have the ARL defined on the catalog item(s)....and using my device as an example, there are several products that I can verify are showing as installed in FNMS, which match catalog items that have the ARL defined.
None of these catalog items are indicating that the software is installed. "Installed Software" isn't displaying on ANY device in our environment.
Can you check the user log for the account you are using, and let me know if you see the following log entries:
STARTING Reading installed software from FNMP for Machine <machineName>
....
COMPLETED Reading installed software from FNMP for Machine <machinename>
OR
SKIPPING Reading installed software from FNMP for Machine <machineName>
The later entry indicates that your user account has multiple devices associated with it, so the installed software check will be skipped. Note that there are a couple of other "skipping" log entries, which might occur, but the case above is the most common.After enabling verbose logging, here's what I found:
4/17/2020 5:46:25 PM STARTING Reading installed software from FNMP for Machine NGCMACHINE1
4/17/2020 5:46:27 PM COMPLETED Reading installed software from FNMP for Machine NGCMACHINE1. This will be cached for using it for setting installation status in catalogs
4/17/2020 5:46:27 PM Machine: NGCMACHINE1 has 212 softwares installedSorry, at a bit of a loss to explain why the "installed" icon is not displaying.. Just to confirm, you do not see the icon which is highlighted in the following screen capture? Just making sure that you were not expecting a different behavior:
Pretty anticlimactic
Yes that "installed" indicator is exactly what we are NOT seeing.
A few other things to mention (for what it's worth):
Is this something I should open up a support incident for?
Thanks!
Machine: NGCMACHINE1 has 212 softwares installed
This list of software is stored in the session, and App Portal should be attempting to match that list of installed software ARL's to catalog items. Can you by chance reproduce this in a dev environment? If you were to open a support case, I can try to drop some debugging in to see if we can diagnose the issue further. Less risky to do this in dev..Charles, we are hoping to test this in our DEV environment shortly, to see if the issue exists there as well. I hope to let you know if the next day or so.