Loading
search-img

MM469619 asked a question.

September 5, 2019 at 12:54 PM
manual inventory software items attributes

As I am attributes to the inventory software items I am noticing not all the version of software we have are appearing and in some cases the software does not appear at all.

any idea what the problem is?

where is the list of attributes coming from? 

attached are examples of the versions detected for 7-zip for each. Apache Tomcat is missing in the Flexera completely and we have over 200 computers with it installed and 7 different version.

Thanks for the help.

  • 5 answers
  • 62 views

  • CharlesW (Flexera Software)

    I'd guess that perhaps it is the bit-mode of the applications which is preventing them from being displayed. As a daily process App Portal will sync inventory attributes from the SCCM DB. These attributes are stored in the App Portal DB with table names such as:

     

    WD_Sync_v_GS_ADD_REMOVE_PROGRAMS.

     

    In this case, "v_GS_ADD_REMOVE_PROGRAMS" is the name of a view in SCCM where the data is retrieved.. There should be one view for each of the hardware inventory classes enabled in SCCM. Just because they are enabled in SCCM does not mean they will sync automatically into the App Portal DB. You need to explicitly enable the hardware inventory classes and attributes you are interested in... To do this go to compliance management->Inventory Attributes, and select an inventory class from the drop down, and the attributes that you wish to get.

     

    I believe it likely that you will want to try adding the inventory class "Add Remove Programs(64)". App Portal will then sync data from the view v_GS_ADD_REMOVE_PROGRAMS_64 in SCCM. You can then choose this inventory class when building your inventory group.
    Expand Post
    Selected as Best

  • CharlesW (Flexera Software)

    I'd guess that perhaps it is the bit-mode of the applications which is preventing them from being displayed. As a daily process App Portal will sync inventory attributes from the SCCM DB. These attributes are stored in the App Portal DB with table names such as:

     

    WD_Sync_v_GS_ADD_REMOVE_PROGRAMS.

     

    In this case, "v_GS_ADD_REMOVE_PROGRAMS" is the name of a view in SCCM where the data is retrieved.. There should be one view for each of the hardware inventory classes enabled in SCCM. Just because they are enabled in SCCM does not mean they will sync automatically into the App Portal DB. You need to explicitly enable the hardware inventory classes and attributes you are interested in... To do this go to compliance management->Inventory Attributes, and select an inventory class from the drop down, and the attributes that you wish to get.

     

    I believe it likely that you will want to try adding the inventory class "Add Remove Programs(64)". App Portal will then sync data from the view v_GS_ADD_REMOVE_PROGRAMS_64 in SCCM. You can then choose this inventory class when building your inventory group.
    Expand Post
    Selected as Best

    • MM469619

      Thank you that seems very likely and I hope this is the fix. I was told that this was setup but I am finding out that I am doing more than it was set up for. I will let you know tomorrow if this fixes my problem.

    • MM469619

      do you happen to know what inventory class to use to inventory a desktop shortcut that points to a folder on a share created by and install package that does not write to add remove programs?

Related  Product Forums


                     → Flexera One



                      → Snow Atlas



                      → FlexNet Manager



                      → Snow License Manager



                       → App Broker


       Need help finding an answer?


        Ask a Question →


+1.800.374.4353
CONTACT SALES SUPPORT HUB FLEXERA REVENERA
© 2026 Flexera. All rights reserved.
Privacy policy Terms and conditions Revenera Community Help
Loading
manual inventory software items attributes