jrobs3 asked a question.
Variable of ITSM ticket# for inclusion in AppPortal Notification to Requester
I’d like to include the ITSM ticket in the approval notification sent to the requester if possible. I know how to add the variable to the body of the email but I’m not able to find anything that would reference the ticket (RF117881 in the example attached) in the GETRESOLVEDREQUESTVARIBLES list. Flexera Services suggested trying RECORD_ID but that didn't work. Does anyone have any other suggestions?
While there is a variable named Record_ID in App Portal, this variable will only be resolved during ITSM action invocation.. The variable is not available to notifications. Unfortunately, I can't think of any other way to add the value into a notification.