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GerdaZ asked a question.

February 11, 2020 at 11:59 AM
License-Issue while Updateing Spider Recognition and Data Collector, we are in "Changing-Program from Spider to FNMS and are allowed to maintain Spider.

For Update it neds the License-File on the Server. Because we are in a Changing-Program from Spider to FNMS (Change-Right on Spider Ends 31.12.2021) i do not have a new License-File anymore. Spider runs but it is impossible to update Recogntion Setup and Data Collector...

  • 4 answers
  • 68 views

  • james_ellis (Flexera)

    New Software Services License has been sent.
    Selected as Best

  • james_ellis (Flexera)

    Hi GerdaZ,

     

    I will email you to discuss your account.

     

    Kind regards,

    James Ellis

    Expand Post

    • GerdaZ

      ok, so then I can mail you a Printscreen from The Page "Lizenzinformationen" from the Spider User-Interface. 

      • james_ellis (Flexera)

        Hi GerdaZ,

         

        I have opened a Case for you and awaiting further information to the case.

        Please continue communication on the Case instead of the community.

         

        Kind regards,

        James Ellis

        Expand Post

  • james_ellis (Flexera)

    New Software Services License has been sent.
    Selected as Best

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License-Issue while Updateing Spider Recognition and Data Collector, we are in "Changing-Program from Spider to FNMS and are allowed to maintain Spider.