HubSup asked a question.
Is there documentation somewhere to map fields between Snow and ServiceNow?
Hello, I need a documentation of mapping fields in ServiceNow ITSM connectors. Which columns from the Snow License manager are mapped to which columns in ServiceNow? Is it somewhere in documentation? Unfortunatelly I didn't find something like that in Snow Docs.
Hi Hubert,
As far I know, the field mappings are not directly from Snow to CMDB tables.
The data goes through a staging table in ServiceNow which you can get the details in Snow Plugins in ServiceNow.
Correct, The ServicePlugIn's for Catalog and CMDB provide those default mappings. If you need to see those mappings you can view or edit them.
Quite a few docs on the topic, here -> ServiceNow Connector (snowsoftware.com)
Specifically:
ServiceNow Catalog Integration (snowsoftware.com)
Table index overview (snowsoftware.com)
Hi Hubert
The source and destination fields are listed here.
https://docs.snowsoftware.com/snow-integration-manager/en/UUID-95789696-3807-970c-6f17-5d07c36a7bb6.html.
Regards
Tom