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Adobe Creative Cloud - Aggregation Error

Hi, I've set up a connector for Adobe CC in SIM. Both the Snow LM api connection and Creative Cloud connection test successfully. However, when I run a manual aggregation the process errors with the following-

 

2023-04-19 11:40:38,527 [11] ERROR SnowSoftware.SIM.Common.Api.ApiClient - Http Response 429 suggests error, throwing with content for upstream handling

2023-04-19 11:40:38,527 [1] ERROR SnowSoftware.ExternalDataProvider.Providers.CreativeCloud.CreativeCloudBusinessFacade - Aggregation failed! Exception in RetrieveProviderAccount: One or more errors occurred.

System.AggregateException: One or more errors occurred. ---> SnowSoftware.SIM.Common.Api.ApiClient+ApiClientException: Did not get a 200-range response

  at SnowSoftware.SIM.Common.Api.ApiClient.<Request>d__10`1.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

  at SnowSoftware.SIM.Common.Api.ApiClient.<Get>d__6`1.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

  at SnowSoftware.ExternalDataProvider.Providers.CreativeCloud.Clients.UserManagementClient.<GetUsers>d__13.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

  at SnowSoftware.ExternalDataProvider.Providers.CreativeCloud.CreativeCloudBusinessFacade.<>c__DisplayClass5_0.<<RetrieveProviderAccount>b__0>d.MoveNext()

  --- End of inner exception stack trace ---

  at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)

  at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken)

  at SnowSoftware.ExternalDataProvider.Providers.CreativeCloud.CreativeCloudBusinessFacade.RetrieveProviderAccount(String accountName)

---> (Inner Exception #0) ApiClient received an HTTP Error Code and the following response body: 

{"error_code":"429050","message":"Too many requests"}

<---

 

Before I log a ticket, has anyone encountered this particular error or can share any insight?

 

Many thanks!


  • Jelle Wijndelts (Flexera Software)

    Please log a call with support they will be able to triage the error.

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Adobe Creative Cloud - Aggregation Error