SR82 asked a question.
The Catalog and CMDB job in snow Dev to push data to ServiceNow Dev are triggered and they are processing fine. We moved our servicenow code into Next environment, the jobs in snow were trigerred, in ServiceNow under Import Status module we see that its showing "Files Waiting for Import" and I am able to download the files snow sent but its not processing/transforming the file. I cant figure out the cause, the setup in ServiceNow Dev and Test are exactly the same. Noticed that https://docs.snowsoftware.com/snow-integration-manager/en/UUID-73265bc6-2587-7386-482e-0f0d4d314ea7.html states that "Changing the connector name in the GUI changes the CSV file name and impacts custom mappings." I have noticed that the connectername in Dev and Test are different, could that be the cause?
Hi Shakti,
It sounds like you may not have activated the Import Job Resume Schedule. which is part of the Guided Setup for the Snow for ServiceNow Catalog integration
Background
When Snow sends the data (csvs) to ServiceNow, there is a corresponding import process that picks up these files and processes them one by one.
By default only one file will be processed so you need to configure a schedule where the ServiceNow import job is effectively re-run so that each subsequent import file is processed. this is configured in the "Activate the import job resume schedule"
I would suggest you set the repeat interval to 10 minutes (or less during testing).
Regards
T
Thank you, yes I did figure that out and had activated it which sorted the issue.