suri asked a question.
Not Reported in the device inventory status
Hello Community,
Can someone help me to understand the timeframe of the Not Reported devices in the inventory status. and do we need to delete this manually or can we configure this for auto-deletion.
Please refer to the below snippet, not reported devices are stuck for 4-5 months.
Can't see any snippet ...
Not reported devices (if I guess correctly what you are talking about) are based on AD.
Anything in AD that Snow is not seeing as inventoried is a potentially missing device. We have created our own custom report for that in SLM because the original one brings back 1,000's of false positives. Basically, you can review the content of the SLM report, filter it down to endpoints you suspect as really missing and try to fix the issue (deployment issue, incorrect agent config, ...)
Hello Samual,
Thank you for the revert.
I have this query with the non-reported devices in the Inventory Server (Snow Inventory Server Admin Console) which was inventoried only once and after that, it shows as non reported device. and want to understand the timeframe for such devices in the inventory admin console.
Hi Samuel, could you please elaborate a bit on your remark "the original one brings back 1,000's of false positives"? What did you find which is not correct and causes that high number of false positives?
btw: we are using the report "Discovered assets that are not inventoried" and filter on Source = Active Directory to check for missing computers in Snow.
Hi,
the "not reported" computers, also listes in the devices kind of "greyed out", are computers that have the agend installed but did not send inventory data yet.
This happens, for example, install a new computer including the Snow Agent, then switch off the computer and ship it to a homeoffice user with no connection to the Snow Inventory Server.
After installation, the Snow Agent will send a heartbeat, but will scan and send within the next 90 minutes (by default).
These devices will not disappear but will also not show up in the SLM web ui.
So you should track these devices.
Another possible cause is, that the SnowAgnet is installed onto a computer and the computer is renamed, before the scan and send happens. In this case, the "not reporting" computer can be deleted, as it will report under its new name.
My recommendation always is, to run a "snowagent scan" and "snowagent send" instantly after installation.
Hope this helps,
Axel