Inese_Rupaine asked a question.
Hi! Does anybody knows why sometimes SnowOracleManagementOptionService just stops? There is no error in log files, there were no server restart, nothing. Where else to look? Regards, Inese
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So nothing showing on the log in C:\Program Files\Snow Software\Logs\OracleManagementOption?
What about any errors being showing in the standard Windows Application/System event log?
Also check the SLM web logs here C:\Program Files\Snow Software\Snow License Manager\Web\Logs as there can sometimes be clues in the WebAPI/Error folders as to what may be going on.
The only thing I found in Windows Application event log: "Application: SnowSoftware.OracleManagementOption.Runtime.exe
CoreCLR Version: 4.700.21.35901
.NET Core Version: 3.1.18
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ArgumentException: An item with the same key has already been added. Key: 1
at System.Collections.Generic.Dictionary`2.TryInsert(TKey key, TValue value, InsertionBehavior behavior)
at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value)
at SnowSoftware.OracleManagementOption.DataTransfers.DataTransferSaga.HandleMessageAsync(InitiateDataTransferCommand command)
at SnowSoftware.OracleManagementOption.DataTransfers.DataTransferService.<>c__DisplayClass5_0.<<ExecuteAsync>b__0>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Threading.Tasks.Task.<>c.<ThrowAsync>b__139_1(Object state)
at System.Threading.ThreadPoolWorkQueue.Dispatch()
"
Any ideas?
C:\Program Files\Snow Software\Logs\OracleManagementOption and C:\Program Files\Snow Software\Snow License Manager\Web\Logs are clear, no errors.
Ok, thank You so much for your help!
I would raise a ticket, attaching that event log entry. Looks like the service is crashing due to some sort of data transfer issue (e.g. An item with the same key has already been added. Key: 1). Support should be able to do a deep dive as to the cause.