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Need to understand Uninstall Software Workflow (Snow Automation Platform)

Hi Folks,

 

Can someone help me to understand Uninstall Software Workflow?

 

I observed that, when I clicked on Uninstall button from AP it is actually removing an entry of that particular software/application from Software Center. It is not uninstalling an application from Control Panel.


  • Oskar Frolin (Flexera Software)

    Hi @Ashish Patil​,

     

    The default Uninstall Software Workflow, from the Automation Book SAM Automation for SLM, will remove the object from the identifier.

    Object will be either user or computer ad object, depending on the option configured in SLM on the store tab.

    Identifier will be an AD group, configured in "identifier" in SLM on the store tab.

     

    It is then expected that this will trigger the removal process of your deployment tool, most common a SCCM collection that is configured against the AD group.

     

    This is the out of the box design, but it can be changed to meet any specific need. Common changes are to add activities that talk directly with SCCM collections, and/or a separate group/identifier for installation and uninstallation groups/collections.

     

     

    Your descriptions leads me to believe that you have configured the identifier against an AD group that gives the user permission to request the application in Software Center. Uninstalling this application would then remove the user from the AD group and the result would be that it's not available any more in Software Center.

     

    Hope this helps :)

     

    //Oskar Frölin

     

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    Selected as Best
  • Oskar Frolin (Flexera Software)

    Hi @Ashish Patil​,

     

    The default Uninstall Software Workflow, from the Automation Book SAM Automation for SLM, will remove the object from the identifier.

    Object will be either user or computer ad object, depending on the option configured in SLM on the store tab.

    Identifier will be an AD group, configured in "identifier" in SLM on the store tab.

     

    It is then expected that this will trigger the removal process of your deployment tool, most common a SCCM collection that is configured against the AD group.

     

    This is the out of the box design, but it can be changed to meet any specific need. Common changes are to add activities that talk directly with SCCM collections, and/or a separate group/identifier for installation and uninstallation groups/collections.

     

     

    Your descriptions leads me to believe that you have configured the identifier against an AD group that gives the user permission to request the application in Software Center. Uninstalling this application would then remove the user from the AD group and the result would be that it's not available any more in Software Center.

     

    Hope this helps :)

     

    //Oskar Frölin

     

    Expand Post
    Selected as Best
    • Hi Oskar @Oskar Frölin​,

       

      Yes, correct. When user request application then that application available in Software Center.

       

      My current requirement is, when user request for uninstalling an application then it will remove the user from the AD group. Result would be that it's not available any more is Software Center as well as it will remove/uninstall from Control Panel.

       

      To complete this requirement, do I need to make changes in the application package in SCCM? or Can we make changes in SNOW AP to remove/uninstall from the control panel?

      Expand Post
      • Oskar Frolin (Flexera Software)

        Hi Ashish, If SCCM uninstall package is also triggered by the removal from the same AD group that enables it in Software Center, no more changes are needed. If not, you will need to add steps/activities to also handle the uninstallation. Please note that uninstallation is never handled directly by AP, a depmoyment tool is required (i.e. SCCM). //Oskar Frölin Senior Technical Consultant Snow Software
        Expand Post
      • Hi Oskar @Oskar Frölin​,

         

        Thanks for the clarification. I will check our SCCM package.

      • Hi Preben @Preben Jenker​,

         

        Thanks for sharing your views on this post. I will check this article for more understanding.

         

        Best Regards,

        Ashish

        Expand Post

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Need to understand Uninstall Software Workflow (Snow Automation Platform)