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ServceNow CMDB 3.3x_1 connector

We have setup this connector.  All the test connections work.  When I do a manual aggregation it works fine.  However when the automated aggregation triggers it does not work and gives the following error in the Log. 

Has anyone got any ideas?

Thanks

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2019-12-01 07:15:11,070 [13] ERROR ExportStatusHelper [()] [()] - Couldn't get status from ServiceNow! Exception: System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 149.96.75.129:443

 

at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult)

 

at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)

 

at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)

 

--- End of inner exception stack trace ---

 

at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)

 

at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)

 

--- End of inner exception stack trace ---

 

at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

 

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

 

at SnowSoftware.ExternalDataProvider.Providers.ServiceNow.Helper.ExportStatusHelper.<GetStatusFromApi>d__8.MoveNext()

 

2019-12-01 07:15:11,070 [9] ERROR SnowSoftware.ExternalDataProvider.Aggregator [()] [()] - Unhandled exception occurred:

 

System.AggregateException: One or more errors occurred. ---> System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 149.96.75.129:443

 

at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult)

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  • Hi Carey, Your log states, that the target machine (your ServiceNow) refused the connection. Perhaps your firewall is blocking the connection. Do you use a proxy ? Then you need to configure the proxy im SIM ServiceNow connector (at least SIM 5.15) We are also using a proxy and I needed to configure that. You can choose if the proxy should be used for SLM and/or ServiceNow.

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ServceNow CMDB 3.3x_1 connector