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Viktors asked a question.

March 11, 2019 at 7:00 AM
Snow Agent - Linux manual scan (offline computer)
Hey! We have a problem with scanning of an offline computer with Snow Inventory Agent for Linux. We have followed user guide steps, e.g. copying files to the USB flash and running sudo snowagent scan/send. As a result, we got an error - snowagent: command not found An agent is not installed on this machine - just 2 separate files are copied to this machine. What we are doing wrong? BR, Viktors
  • 11 answers
  • 235 views

    • Viktors

      Hi Lars! Yes, we tried this also - the same problem. BR, Viktors

  • Geoffrey Macquet (Flexera Software)

    Hi Viktors, which version of the Snow Inventory Agent are you using? Does this happen on other offline machines as well? Best Regards Geoffrey Macquet   Customer Success Manager EMEA

    • Viktors

      Hi Geoffrey! We tried 5.2 and 6.0.0 versions. Regarding machines - Centos and Ubuntu. BR, Viktors

  • Portal User

    Hi Victors!  You might have to use chmod to actually make the snowagent executable.  Depending on how you copied it, it might not be recognized as an runnable application.  First check if the snowagent is an executable by running    ls -la   and see if there is any  x:es  in the properties: "-rw-r--r-- snowagent " means that it is not concidered an executable "-rwxr-xr-x snowagent"  means that it is concidered an eXecutable.  If you do not see the x:es,  you can easily make the snowagent an executable by using this command:  chmod +x snowagent  or  sudo chmod +x snowagent if you are not a superuser. 
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    • Viktors

      Please, see what we tried (Ubuntu machine): BR, Viktors

      • Portal User

        Interesting.  First hurdle is crossed at least,  it needed that chmod +x.  The correct command after that is sudo ./snowagent but that clearly gives a message "Unable to execute ./snowagent: No such file or Directory.  I did a bit of googling, and found this page.  shell - "No such file or directory" but it exists - Stack Overflow   Can you please try what they recommend?  ldd snowagent and see if any part is reported as not found? In that case you might have missing libraries in your Ubuntu installation that the agent needs to be able to execute.  The page also mentions that you might be running the 32 bit verison of the agent  on a amd64 bit OS, and in that case you need other libraries installed, or try with the 64 bit version of the agent. 
        Expand Post

        • Viktors

          Thank you Martin! The problem was with agent binary. I copied both agents (amd64 and i386) - amd64 worked for me, by following steps: 1) chmod +x 2) sudo ./snowagent scan Thank you for your help and support! BR, Viktors
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Snow Agent - Linux manual scan (offline computer)