Hi

You can see how an agent update rollout is going my looking at its progress in the Inventory Server SMACC - under the agent updates area on the left of the SMACC application. It will show you which devices have completed the update, which are pending and which have failed. Although there's not menu to export the lists of completed, pending and failed you can select them all using ctrl+A and then copy them using ctrl+c and paste the results into excel for instance.

To perform an upgrade on a selected number of machine you have a few options. When you create the agent you select the site/s that you want to foll the agent out to, and you can then select either all, conifigurations, devices or views. So you can select devices manually, or if you can create a view which incopororates the devices you want to update you can use a view. We do this to ensure we don't upgrade Server 2003 devices by creating a view which excludes server 2003 devices. You can get more information about how to create views in the SIS User Guide.

Hope this helps

Adam

Hi Adam,

Thanks for the information. We are using SLM ver8.3.11 and here I am not able to see anything in the "agent update area". We have just upgraded snow agent version through SMACC but unable to see any history and completed or failed status there. Only in overview I can see that 97% upgrade has been finished.

In the second part I still have a doubt that you mentioned to make changes in the agent but I wanted to confirm that while upgrading the agent through SMACC, is there any field where we can enter the names of machines on which we want to upgrade the agent?

e.g. If I want to upgrade the agent on 10 machines for testing purpose then there should be separate options to run upgrade on all machines or to run on specific machines.

But in ver8.3.11 it is not there.

Regards

Bhagwat

Hi Adam,

unfortunately I am not able to find such report which can give me the list of machines with installed Snow agent version in SLM. I met one more incident where after upgrade from SMACC we found 32 bit Snow agent installed on 64 bit OS machines.

Still confused that how SNOW decides and creates the package of Snow agent to upgrade.

Any information would be beneficial for me here.

Thanks

Hi,

I found 1 report in standard SLM reports named "application installation history" where I can see the dates of installation, added and removed software applications.

thanks