SamuelBaughan asked a question.
KB articles missing images
Can you see the images in this KB article?
I think we have this issue but I cannot perform the fixing steps because I cannot see the images
- Community Manager (Flexera Software)Hi , works for me. /marcel Customer Success Manager Did someone answer your question? Make sure to mark it as answered! Welcome to Snow! Discover more here:Expand Post
- Community Manager (Flexera Software)Hi , did you try another browser, clearing the cache etc? If nothing works, please open a ticket with Snow Support . /marcel Customer Success Manager Did someone answer your question? Make sure to mark it as answered! Welcome to Snow! Discover more here:Expand Post
- SamuelBaughanHi Marcel, I have tried several browsers yes I have also tried from a personal device ... not sure if anyone of the customers can access the article in full. Could that be access right levels? This is what I see: I can open a ticket. Or would you ba able to provide it as a print-as-PDF please? (not sure if that is ok with your policies, I do not want to interfere )Expand Post
- Community Manager (Flexera Software)You got mail, Samuel Cheers!Expand Post
- SamuelBaughanThanks a lot Ester! That is very kind!Expand Post
- SamuelBaughanTicket created as suggested: CS0044691 Tested different browsers, different computers, different users, different locations and different networks. The images seem to appear correctly for me in other KB articles.Expand Post
- Community Manager (Flexera Software)Thanks Samuel, I've added yours and Adam's findings on this issue and informed the Portal manager. Cheers, Ester Memoli Customer Success Manager EMEA Snow Software srl - Milano - Italia Welcome to Snow! Discover more here:Expand Post
- Tom Boyle (Flexera Software)Thank you for reporting the issue , I'm not sure why the images didn't attach correctly when the article was created but whatever the reason was we've now fixed the images in this article. KB0020546 - Data Update Job (DUJ) 2.0 stuck on step JobInventoryGetInventoryData and never completes. For future reference I'd encourage utilisation of the comment section at the bottom of our KB articles for this kind of issue. The feedback we receive on articles is monitored actively and when the question is in direct relation to the article itself it is the quickest way for us to take action. Of course I recognise that is always beneficial to ask in the Community to confirm the issue isn't only for yourself .Expand Post
- SamuelBaughanThanks Tom, That was very quick! I will make sure I use this feature the next time (Oh and by the way, we applied the fix in this article and this fixed our DUJ )Expand Post
- Tom Boyle (Flexera Software)Great to hear the resolution fixed the issue for you!Expand Post
