Service Gateway Not Visible in main inventory server SMACC

NIKKI15 asked a question.

August 31, 2018 at 7:00 AM

Do we need to do any additional configuration after installation of Service Gateway? I see the gateway was successfully installed , but I still don't see it under Inventory Tab in SMACC. I have installed snow agent in Service Gateway server and it is reporting to my main inventory server SMACC successfully. Also I don't see my database server also in inventory section. Am I missing some configuartion? Quick help will be appreciated! Like Show 0 Likes (0) • Comment • Share

Community Manager (Flexera Software)
8 years ago
Hi Nikki, as soon as the service gateway has established a connection to the master server, you should see the service gateway in Snow Management and Configuration Center under the 'inventory servers' tab. If there is any issue, please have a look at the service gateway logs under: C:\ ProgramData \SnowSoftware\Inventory\Server\snowserver*.log If you need deep troubleshooting assistance, please also consider to open a ticket via the support portal. Helpful links: /marcel
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