Not all software products appear in ServiceNow Catalog using Snow for ServiceNow Connector

9 years ago

Hello ‌, The connector is only designed to send over the application list that has been found and inventoried in your environment. We do not send over the full SRS catalog as this is hundreds of thousands of records. We recommend sending the least amount of normalized titles necessary as a best practice, since excessive normalized data can be just as hard to work with as the raw data it is coming from. If you List All Applications In Snow License Manager, take a look at the application count there and see if it lines up with the Software Models inserted by the Snow For ServiceNow connector. In the Example below I have a total of 4499 Applications which would show up in the Software Models table in ServiceNow. If there are additional items that you would like to see from the Snow Catalog that are not yet inventoried in Snow License Manager you can navigate to the Applications --> Search for Applications screen in the web console, then put in a criteria to search for and make sure you have the Also Include Not Installed/Used criteria set to yes. Once that list of applications comes up you can export that list and import it into ServiceNow If the application count under List All Applications does not line up to the number of Software Models created by the Snow for ServiceNow connector please reach out to support@snowsoftware.com so that we can get that resolved. Regards, Parker Skiba R & D - North America

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Community Manager (Flexera Software)
9 years ago
Hey ‌, Just wanted to let you know that I am reaching out to a few people internally to see if we can get an answer for you. Dennis Smith Snow Globe Community Manager
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Community Manager (Flexera Software)
9 years ago
Hello ‌, The connector is only designed to send over the application list that has been found and inventoried in your environment. We do not send over the full SRS catalog as this is hundreds of thousands of records. We recommend sending the least amount of normalized titles necessary as a best practice, since excessive normalized data can be just as hard to work with as the raw data it is coming from. If you List All Applications In Snow License Manager, take a look at the application count there and see if it lines up with the Software Models inserted by the Snow For ServiceNow connector. In the Example below I have a total of 4499 Applications which would show up in the Software Models table in ServiceNow. If there are additional items that you would like to see from the Snow Catalog that are not yet inventoried in Snow License Manager you can navigate to the Applications --> Search for Applications screen in the web console, then put in a criteria to search for and make sure you have the Also Include Not Installed/Used criteria set to yes. Once that list of applications comes up you can export that list and import it into ServiceNow If the application count under List All Applications does not line up to the number of Software Models created by the Snow for ServiceNow connector please reach out to support@snowsoftware.com so that we can get that resolved. Regards, Parker Skiba R & D - North America
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