Snowrj asked a question.
computer not reflecting in SLM database
One computer is got inventoried however not reflecting in SLM after multiple snow update job run.is there any way to scan or reflect that in slm so we can see on snowboard?
- Portal UserWe had a similar issue with SLM 9.1 or 9.2 (from memory). This was fixed as a known issue in 9.3. What version are you running?Expand Post
- SnowrjVersion 9.3 Revision 03Expand Post
- Portal UserHave you got access to the SQL DB? my suggestion would be to check the tables in both the inventory server(table inv.dataclient) and SLM (table dbo.tblComputerClient) DB's to see if the computer is listed in both. If you are finding that it isn't in the SLM DB then you need to check your DUJ logs to see if there are any errors. If not, then I'd suggest raising a ticket with SNOW Support to investigate further.Expand Post
- SnowrjThere is no any error in DUJ also not creating snowpack file in agent any process with that we can update in SLM particular serverExpand Post
- Portal Userok, that's interesting and would explain why you aren't seeing any update in SLM. I'd suggest troubleshooting the following:- 1. Are there any errors in the agent log file? C:\ProgramData\SnowSoftware\Inventory\Agent\users 2. Also, can you check that the config file is correct and pointing to the correct Inv Server 3. can you see the inventory server webpage on that device using a web-browser?Expand Post
- Portal Userok, that's interesting and would explain why you aren't seeing any update in SLM. I'd suggest troubleshooting the following:- 1. Are there any errors in the agent log file? C:\ProgramData\SnowSoftware\Inventory\Agent\users 2. Also, can you check that the config file is correct and pointing to the correct Inv Server 3. can you see the inventory server webpage on that device using a web-browser?Expand Post
