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Snowrj asked a question.

June 28, 2019 at 7:00 AM
How to block old version of snow client getting scan in Inventory

Hi Team

 

we have large number of machines in that some of the machines have inventory client 3.7 also snow agent 6.2 installed

 

and both are scanning the same machine and reflecting twice in inventory how to block old client getting reported in Inventory.
  • 13 answers
  • 84 views

  • Portal User

    We have the same issue, but at a smaller number. I would like to know how to clean that up as well. 

  • SamuelBaughan

    Also, you can simply use GPOs to disable the service corresponding to Agent v. 3.7 The agent itself has parameters to disable/uninstall, not sure if that is available in v. 3.7 though since this screenshot is for 6.2

    • Portal User

      Yes, we use that function. But the question and fix is more around the cleanup of old client versions. I know the current install for 6.2.0 has something in it that looks for and cleans up older versions but not all older versions.  This should be in all new agent install files to cleanup the client of old versions. Doing a snowagent scan from that command window it starts out with: Script path detected: C:\Program Files\Snow Software\Inventory\Agent Detected agent version 6.2.0 Cleaning up version 6.0.0 Cleaning up version 5.0.2 Cleaning up version 5.3.0 Not sure what is in the code, and what versions it does check for. If it looks for everything ever released that's fine. Inquiring minds want to know. 
      Expand Post

      • Gert-Jan Kosterman

        We had this issue as well and got that script from Snow which we executed via SCCM as far as I know (it was done via our operations team). But it worked out the script didn't remove all needed files from an old 3.7.5 agent so the script was modified by ourselves and then it worked fine. I'm not sure if my operations colleagues communicated this modification back to Snow support and if the script was update by Snow as well?
        Expand Post

  • Community Manager (Flexera Software)

    Hi Rameejraja and Mark, would it be possible to uninstall the Client? This is feasible via GPO or even using a specific tool that our Support can provide. It has to be launched with cscript. If so, please open a case and reference KB0018109 (it's an internal KB, you don't have access to it). This could help to solve the issue at its root. Cheers, Ester Memoli   Customer Success Manager EMEA   Snow Software srl - Milano - Italia   Are you a SLM user and are willing to answer to a short survey about it?   
    Expand Post

    • Snowrj

      Need more understanding about this tool is it comes along with SNOW or another purchase and how it works ?  

        • Snowrj

          Hi Ester We have received script could you please let us know how to deploy that through smcc? 

          • Community Manager (Flexera Software)

            Hi Rameejraja, I would suggest to ask for more information directly to the Support Engineer, as they are skilled on the topic. Cheers, Ester Memoli Customer Success Manager EMEA Snow Software srl - Milano - Italia Are you a SLM user and are willing to answer to a short survey about it?   
            Expand Post

            • Snowrj

              Just close of case by mentioning please discuss with your team mates  and I am only one working on SNOW
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How to block old version of snow client getting scan in Inventory