Portal User asked a question.
Snowpack gathering into Error Folder
Hi, I have found so many snowpack files gathering into Error folder with below error: Anyone also faced this and if yes, how overcome from this? Thanks, Kishan Pant
- Community Manager (Flexera Software)Hi Kishan, I gave a quick look into our known cases and I found only 1 record of an error like yours, but had other things related too, so I'm unsure that the specific analysis done may be useful for you too. I'd suggest you to contact our Support team and have the configuration/settings checked. Cheers, Ester Memoli Customer Success Manager EMEA Snow Software srl - Milano - Italia Are you a SLM user and are willing to answer to a short survey about it?Expand Post
- Portal UserIs your DB ok?Expand Post
- Portal UserDue to DUJ completion taking plenty of time by this Database some time become inaccessible.Expand Post
- Community Manager (Flexera Software)Hi ‌, Did you already check if your Snow Inventory Server license may be full? You can check this in the log of Snow Inventory Server here: C:\ProgramData\SnowSoftware\Inventory\Server If the log is very full, stop and start the service of Snow Inventory Server. It will report back at the very top of the log if the license is valid and if enough seats are there. BR MichaelExpand Post
- Portal UserIt looks like the SQL connection was lost in this error message. How large are the snowpacks that goes with the error messages? If they are huge, like several megabytes large, they probably stem from Unix or linux agents with large filesystems. These can take long time to process, and possibly lead to a SQL timeout. If size is not the common denominator, can you see if there is a pattern to the errors? Like, do they happen during the same time every day, or a specific day of the week? Is it roughly the same number of computers every time? I'm thinking that it could be intersting to see what the SQL server is doing when these errors happens. Are there errors in the SQL server logs that corresponds to these errors that could give an insight? Is the SQL server rebooted, down for maintenance or patching?Expand Post
- Portal UserHello Martin, DUJ job running and taking too much time (more than 12 Hrs). Since yesterday (23-06-2019 21:30 PM IST) still running. I already open support ticket and snow team still working. (CS0047772) Only Windows endpoints configured (Total 1800 out of which approx. 1700 reporting). I checked for Inventory Server log and found below error: [System.Data.SqlClient.SqlException]: Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding. Thanks, Kishan PantExpand Post
- Portal UserYou are probably correct that this is related to SQL issues, and that it is related to the DUJ running longer than normal. The size of the snowpack files looks pretty standard. Once support has helped you resolve the DUJ issues, you can move these files to the incoming folder to have them reprocessed.Expand Post
- Portal UserHi Martin, After Server team resolve the DB server performance issue (By re-installing windows device drivers) now all snowpack files processing fine without going into error folder. Thanks, Kishan PantExpand Post
- Portal UserGood news Kishan! Glad to hear that the issue is resloved, thank you for telling us the resolution.Expand Post
- Portal UserGood news Kishan! Glad to hear that the issue is resloved, thank you for telling us the resolution.Expand Post
