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kiran.bangera asked a question.

February 15, 2018 at 8:00 AM
Uninstalled Application still showing in SLM
 I had informed end user in our estate to uninstall a application from his system and he confirmed that he has done full uninstallation. I checked SLM next day and it is still showing in snow I informed end user to contact IT team and clear registry, shortcut for this application which he has done but still the application is showing up. I cannot inform anything further to end user as I myself do not have any option on how to fix this. I have faced similar issue in past does snow provide any information on where it is picking up this application from If I can get any information regarding this it will be very helpful. ‌ ‌
  • 32 answers
  • 85 views

  • william.chen

    Hope I'm not too late to the party here! So has anyone actually found a way to actually get an accurate report (either through some sort of manual reconciliation) to list all applications that are actually installed on a computer at the time of when the report is produced? I have the same issue as some of the other users here have already explained - e.g. when a software is completely removed from a computer, our metering settings in the SMACC is holding onto that data for 3 months. So even if a software is completely removed, SNOW will still list that software as installed onto that associated machine for 3 months.  As already mentioned by others, this creates "wasted" effort when asking our Service Desk team to uninstall certain software on machines when those software are actually removed, but is reporting as installed in SNOW due to the metering settings.  I've contacted SNOW Support regarding this and they said they can provide us with a custom script to run a report to show applications that are actually installed with no metering data, but that it'll come at a cost/charge.... This seems like a default feature that should be available to us as part of the product, and not an additional "enhancement" which we need to pay for. 
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    • Portal User

      Snow will always provide historic installation. I had raised it somewhere here before. I wanted to find out those who had Google Chrome installed, for instance. The report included all the previous versions installed, as well as the current. Although one can understand the logic for the Snow standard reports, the fact is that more often than not, asset managers want to know only those who currently use the software. I have not figured out how to achieve this with Snow. To get this report, I often have to use SCCM.  Snow should consider a standard report for currently installed software. It would make us happy. We need it!
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    • Jonas Nilsson Notrex

      Hi William! As Carola and Viktors discussed earlier: If you run "Applications per computer", you can add the column "Installed". For rows where this has an actual date, the application is installed; for rows that are empty, the application is not installed (only lingering metering data produces the row). Worth noting is the description for the report "Applications per computer": Shows all installed or used applications per computer . Another workaround (also discussed by Carola and Viktors): if you look at applications for one specific computer, an application that is orange is run but not installed (in this case, lingering metering data after uninstallation of the application).
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      • Portal User

        Jonas, Sadly using the installed column is not true and i have systems without the install date but the application IS installed. Snow needs to provide a better and more robust solution not custom reports but usable, scalable, flexible reports. Mark

        • Viktors

          It will be also great to implement an option (from the SMACC side) of removing history data regarding software which was uninstalled. In this case, it will provide a flexible configuration depending on the customer's needs. Viktors

  • Karolinska Institutet

    Hi, just read the conversation. This issue would have an impact on compliance reports as I understand. Would be interesting to hear Snow´s comment to this. Regards,   Maria

    • samsupport

      One solution would be for Snow to show the IsInstalled field on the report "Applications per computer". A simple filter on this field and you would be able to filter out any applications that are not installed. Would save many people a lot of trouble looking on specific computers for this info.

      • Portal User

        Can't agree more. Just a column would solve the whole problem without affecting anything else. If a software wasn't found during the last 1-3 inventories, flag as uninstalled and give users the ability to use this important report.

  • Portal User

    I thought his had been requested as an idea but I lost the will to live trying to find it.  This should be submitted as an idea and it will get lots of positive scores.  This will then force attention. My two cents - I wish that people would listen, understand and learn what we face at the coal face.  We have to make use of the tool and we need flexibility, full information and in a one stop place, not custom reports, not an Olympic event nor magic tricks.
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Uninstalled Application still showing in SLM