Inventory Clients Failing to Encrypt .inv files

cdwyer asked a question.

July 24, 2018 at 7:00 AM

I'm beginning to notice a significant amount of systems (10%) no longer reporting in over the past 30 days.

Last line in the client.log is reporting an error similar to below:

scanner Failed to encrypt "C:\Program Files\INVENTORYCLIENT\Data\472A1BEC00E74E9AA72AE2E43A8FADD2.inv"

I've attempted to elevate the log level, however there does not seem to be any additional information. Other clients using the exact same client install and identical client.ini file are all reporting in without issue.

Community Manager (Flexera Software)
8 years ago
Hi Chris, in this case I would like to raise this to our Snow Support. You can hand in a ticket via the Support Portal or via email . Please include the exact version of your Snow Inventory Client (3.x), the current configuration and any logs that you find. My colleagues will then reach out to you and try to solve this issue as fast as possible. If you have any questions, please feel free to ask! /marcel
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