Unreported Machines showing in SMACC

Portal User asked a question.

Hi Guys,

We installed the agent of some machines (Windows) out of which some are showing as unreported in SMACC.

What could be reason for devices reported as a unreported into SMACC.

Please suggest for above.

Thanks,

Kishan Pant

Portal User
8 years ago
Hi Kishan, I assume you mean the SI SMaCC - Device View, where in the list some clients are greyed out? Here, the agents have successfully communicated with the server. However, the agent has not performed a scheduled scan yet - hence no data is available and the entry is greyed out. To speed up the process, you can use the scan command from the SMaCC console or run a scan locally in the client from the command line ("snowagent.exe scan && snowagent.exe send"). Hope that helps, best regards Stefan
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Unreported Machines showing in SMACC