Not all devices were detected

8 years ago

Hi James, As my colleague said, it would be a good start to trouble shoot. An additional step would be to to check if the VM can reach the Inventory server. Logon to the VM Start IE, Chrome or Firefox Type the URL of the inventory server in the address bar You should get a nice blue page show "Snow Inventory Master Server" If you do not get that page then you can skip the manual scan as it will not send the *.Snowpack file. If you do get the page and there are no *.Snowpack files in the folder "C:\Program Files\Snow Software\Inventory\Agent\Data", than you can go to the Inventory Server and check the error folder on the server "C:\Program Files\Snow Software\Snow Inventory\Server\Incoming\data\error" to see if there are any *.snowpacks in there. I would also suggest to log a ticket with support and send them the following files: Snowagent.log any *.Snowpacks snowserver-date-.log located in "C:\ProgramData\SnowSoftware\Inventory\Server" I hope this helps. Kind regards, Iwan van den Hoek

Expand Post

Community Manager (Flexera Software)
8 years ago
Hi ‌, if you are saying, that some systems are not bein detected - does this mean that you can't see them in Snow Inventory or Snow License Manager? The first step would be to go to these VMs and have a look at C:\Program Files\Snow Software\Inventory\Agent\data\snowagent.log . Can you see any error there? For troubleshooting, you can perform a manual scan and send as described . After this, please repeat the command with the parameter 'send'. There should then be an entry in the snowagent.log stating either 'result*.snowpack successfully sent' or something like 'handshake failed'. Please let me know the outcome! /marcel
Expand Post
Community Manager (Flexera Software)
8 years ago
Hi James, As my colleague said, it would be a good start to trouble shoot. An additional step would be to to check if the VM can reach the Inventory server. Logon to the VM Start IE, Chrome or Firefox Type the URL of the inventory server in the address bar You should get a nice blue page show "Snow Inventory Master Server" If you do not get that page then you can skip the manual scan as it will not send the *.Snowpack file. If you do get the page and there are no *.Snowpack files in the folder "C:\Program Files\Snow Software\Inventory\Agent\Data", than you can go to the Inventory Server and check the error folder on the server "C:\Program Files\Snow Software\Snow Inventory\Server\Incoming\data\error" to see if there are any *.snowpacks in there. I would also suggest to log a ticket with support and send them the following files: Snowagent.log any *.Snowpacks snowserver-date-.log located in "C:\ProgramData\SnowSoftware\Inventory\Server" I hope this helps. Kind regards, Iwan van den Hoek
Expand Post

Related Product Forums