Enhanced ITSM Connector View for Accurate Tracking of Uninstalled Applications

We have enhanced an existing Snow Atlas API view used by the ServiceNow ITSM connectors in Snow Integration Manager for exporting application data into ServiceNow CMDB.

The improved view now merges data from both active and historical application records per computer. This ensures that applications removed since the last connector aggregation are correctly identified and marked as uninstalled in ServiceNow, providing more accurate and reliable CMDB information.

Important note:

To perform a full synchronization of historically removed applications into ServiceNow CMDB, you must clear the last aggregation date for the relevant ServiceNow connectors in Snow Integration Manager before running the next aggregation.