cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
bruce_giles
Level 7

Confused ... Device Status Changes from Ignored to Active Automatically and Vice Versa

Hi Everyone, we have been attempting to sort out some of our Ignored Inventory devices and while looking into the History Tab of a couple of servers we noticed some odd entries in the list referencing the device status changing by what looks to be by the system. We do have a Business Adapter that changes the status for Retired servers but this is not what is causing this entry.

Is there some sort of scenario where the tool will pick something up and then automatically changes the status based upon its current setting. First example is from 2019 but we have seen other examples occurring in 2020 which I provided after the first one.

Example is below  ...  the entry on 7/17/2019 10:01:04 am  is from our Business Adapter that changes the status because of Retired Servers and adds the Category as shown. But, the entries after that are the ones we are questioning what happened.

Thanks

Bruce

 

8/10/2019 11:36:48 amfnmp\svc-flexeraLinked to Software Application : SQL Server Data quality service 2014
8/5/2019 10:16:29 amfnmp\svc-flexeraCost Center was changed from RBC/46025 to RBC/46026
7/29/2019 10:31:47 amfnmp\svc-flexeraStatus was changed from Ignored to Active
7/29/2019 10:16:50 amfnmp\svc-flexeraCost Center was changed from RBC/46026 to RBC/46025
7/24/2019 10:00:46 amfnmp\svc-flexeraStatus was changed from Active to Ignored
7/22/2019 12:27:35 pmfnmp\svc-flexeraMAC Address was changed from 
7/22/2019 12:27:35 pmfnmp\svc-flexeraIP Address was changed from 
7/22/2019 10:31:44 amfnmp\svc-flexeraStatus was changed from Ignored to Active
7/17/2019 10:01:04 amfnmp\svc-flexeraStatus was changed from Active to Ignored
7/17/2019 10:01:04 amfnmp\svc-flexeraCategory was set to RBC/Retired Server
7/16/2019 2:28:24 amfnmp\svc-flexeraUnlinked from Software Application : Java Platform 8 Standard
7/8/2019 10:16:10 amfnmp\svc-flexeraCost Center was changed from RBC/46025 to RBC/46026
6/24/2019 11:34:22 amfnmp\svc-flexera 

 

12/26/2020 2:17:55 pm us\svc-flexera Linked to Software Application : Snare Agent For Windows 5.3
11/2/2020 10:31:37 am us\svc-flexera Status was changed from Ignored to Active
11/2/2020 7:07:46 am us\svc-flexera Unlinked from Software Application : Config Checker 9.2
11/2/2020 7:06:26 am us\svc-flexera Deleted Software Application : Config Checker 9.2
6/6/2020 12:08:33 pm fnmp\svc-flexera Linked to Software Application : Spectrum Protect Client 7.1

 

 

 

 

0 Kudos
4 Replies
mfranz
Level 16 Champion
Level 16 Champion

Hi Bruce,

Do these inventories have assets linked? Could it be that the status change was initiated by status change on the asset?

Best regards,

Markward

Softline Group is Europe's leading independent expert in Software Asset Management.
0 Kudos

Hi Markward,  for the first example there was no Asset created for this device at this time in 2019. The Asset got created in 2021.

1/25/2021 1:27:31 pmus\svc-flexeraCreated Asset : xxxxxxx

 

Thanks for looking at this .. its a weird one for sure .. 

0 Kudos

Both times, the change to "Ignored" happend around 10:00, both changes to "Active" around 10:30. Sounds like there are 2 imports flip-flopping.

Softline Group is Europe's leading independent expert in Software Asset Management.
0 Kudos

Hi Markward,   agreed   ...  something is going on for sure with possibly one of our other Business adapters. We play with Assets via an adapter and I was just reading up on those status's and their relationships. The other thing  is that in both cases in the first example its 5 days out.

Thanks again, will be diving into these other adapters to see whats happening.