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  • Knowledge Articles

    Issue upgrading to 5.5.75

    Issue upgrading to 5.5.75

    Issue upgrading to 5.5.75

    https://community.flexera.com/s/article/issue-upgrading-to-5-5-75

    Summary We have identified an issue with patching to version 5.5.75 due to an issue not fully resolved in 5.5.74 Symptoms There will be issues when applying the patch, meaning that it will not successfully apply, you will see an error message in the BDNA …
    Product:Data Platform
    Created Date:7/27/2026 1:47 PM
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  • Knowledge Articles

    Cognos Error: Missing required credentials for authentication. Or the session might be timed out.

    Cognos Error: Missing required credentials for authentication. Or the session might be timed out.

    Cognos Error: Missing required credentials for authentication. Or the session might be timed out.

    https://community.flexera.com/s/article/cognos-error-missing-required-credentials-for-authentication-or-the-session-might-be-timed-out

    Summary Receive the following error when trying to login to Cognos - Missing required credentials for authentication. Or the session might be timed out. Symptoms The IBM Cognos service seems to be up and running. But r eceive the following error in UI …
    Created Date:7/27/2026 1:06 PM
    Product:FlexNet Manager Suite
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  • Knowledge Articles

    Different computers map to the same compliancecomputer

    Different computers map to the same compliancecomputer

    Different computers map to the same compliancecomputer

    https://community.flexera.com/s/article/different-computers-map-to-the-same-compliancecomputer

    Summary This article covers the enhancement that was created to support LDOMs. Symptoms We have here that different computers report inventory, they appear as different within the inventory database and in the ImportedComputer table in the compliance …
    Created Date:7/27/2026 1:08 PM
    Product:FlexNet Manager Suite
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  • Knowledge Articles

    The IBM Cognos gateway is unable to connect to the IBM Cognos BI server.

    The IBM Cognos gateway is unable to connect to the IBM Cognos BI server.

    The IBM Cognos gateway is unable to connect to the IBM Cognos BI server.

    https://community.flexera.com/s/article/the-ibm-cognos-gateway-is-unable-to-connect-to-the-ibm-cognos-bi-server

    Summary This article descrbies one of the causes of the error "The IBM Cognos gateway is unable to connect to the IBM Cognos BI Server. The server may be unavailable or the gateway may not be correctly configured. Synopsis When opening IBM Cognos …
    Created Date:7/27/2026 1:31 PM
    Product:FlexNet Manager Suite
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  • Knowledge Articles

    Submitting Snow Commander diagnostics

    Submitting Snow Commander diagnostics

    Submitting Snow Commander diagnostics

    https://community.flexera.com/s/article/submittingsnowsoftwarecommanderdiagnostics

    Follow these steps to download and submit a diagnostics package. Log in to Commander and select Support under the Help menu. Click Download diagnostic package . Check all four checkboxes and click Download . Locate the downloaded zip file ( vCommander_Diagnostic …
    Product:Snow Commander
    Created Date:7/29/2026 6:11 PM
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  • Knowledge Articles

    How-To: Running the Snow Extender on Amazon Web Services (AWS) with Application Load Balancing (ALB)

    How-To: Running the Snow Extender on Amazon Web Services (AWS) with Application Load Balancing (ALB)

    How-To: Running the Snow Extender on Amazon Web Services (AWS) with Application Load Balancing (ALB)

    https://community.flexera.com/s/article/Running-the-Snow-Extender-on-AWS-with-Application-Load-Balancing-ALB

    This article provides a scenario for running the Snow Extender on Amazon Web Services (AWS) with Application Load Balancing (ALB). Scenario: The Snow Extender should be running on an Amazon Web Services (AWS) EC2 instance with an ALB (Application Load …
    Product:Snow Extender
    Created Date:3/1/2025 3:35 PM
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    Snow Atlas backup strategy overview

    Snow Atlas backup strategy overview

    Snow Atlas backup strategy overview

    https://community.flexera.com/s/article/Snow-Atlas-backup-strategy-high-level

    Backup strategy Database backups Snow Atlas performs a full backup of all databases associated with a Snow Atlas instance every 24 hours. The backups provide a complete copy of the database data that can be used for restoration if necessary. Backup storage …
    Created Date:8/7/2026 8:46 AM
    Product:SAM for Snow Atlas
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  • Knowledge Articles

    Support Basics: How To: How to run a manual aggregation of the Snow Integration Manager?

    Support Basics: How To: How to run a manual aggregation of the Snow Integration Manager?

    Support Basics: How To: How to run a manual aggregation of the Snow Integration Manager?

    https://community.flexera.com/s/article/Support-Triage-How-to-run-a-manual-aggregation-of-the-Snow-Integration-Manager

    The purpose of this document is to provide some information regarding common questions for Support regarding Snow Integration Manager. What is Snow Integration Manager? The Snow Integration Manager is an component of our product offering that allows customers …
    Created Date:7/27/2026 11:58 AM
    Product:Snow Integration Manager
    Environment:The Snow Integration Manager is commonly installed on the Snow Inventory Application server but can be installed on any server that has access to the target source of the chosen, configured connectors
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  • Knowledge Articles

    Collect Snow Inventory logs and diagnostic information for Support

    Collect Snow Inventory logs and diagnostic information for Support

    Collect Snow Inventory logs and diagnostic information for Support

    https://community.flexera.com/s/article/HowtocollectSnowInventorylogsandconfigurations-v2

    Snow Inventory Server logs contain information about: Inventory file receipt and processing Agent communication Discovery Agent deployment Web metering Snow Inventory API requests Database communication Scheduled Inventory Server operations Errors encountered …
    Created Date:8/5/2026 2:32 PM
    Product:Snow Inventory Server
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  • Knowledge Articles

    How To: Video End to End Setting up the Snow Integration Connector for Microsoft Office 365

    How To: Video End to End Setting up the Snow Integration Connector for Microsoft Office 365

    How To: Video End to End Setting up the Snow Integration Connector for Microsoft Office 365

    https://community.flexera.com/s/article/How-TovideoEndtoEndSettinguptheSnowIntegrationConnectorforMicrosoftOffice365-v2

    Here's an end-to-end look at setting up this connector.
    Created Date:7/27/2026 12:00 PM
    Product:Snow Integration Manager
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