yes if you select the device in the SMACC by a double click in the all devices list you get the possibility in the left column to check the latest Device logfile:
Thank you so much Gert. But this gives only logs that is also of last scan date. Suppose my machine stopped scanning 30 days ago the logs will also of the same date. I want to explore other options to check for Log and Snowpack file.
Can I make any changes in config file to get access of a Folder on a particular machine/server.
I would say, it is pretty likely that in case the client does not send any data to the server, there will be only one place where to look for information: on the client itself.
So, if you have access to the client, check the agent\data folder and you will find a bunch of snowpacks and the logs there.
But if you don't have access to the machine, this will not work and you are screwed.
As you mentioned you could make changes to the config file I assume that you have access.
Don't forget to check the error folder on the Snow Inventory Server as well, perhaps the client can send the snowpacks but the server does not process them. The challenge here is, that the name od the snowpack is not related to the computername. So you will have to open snowpacks with the File Extractor to check for the computer name.
But if you find some snowpacks there and the corresponding log files tell you for example that you have reached the maximum number of devices in the Snow database, this will probably apply to many machines.
Thank you for your answer. I do not have access to client machines/servers. and yes as rightly said by you we cannot identify machines of the snowpack files unless we do not open each snowpack in extractor.
I will update config file on machines using SMACC. So is there any command i can add in my config file to get access to snow foleder on users's machine or server.
Thank you for your answer. I do not have access to client machines/servers. and yes as rightly said by you we cannot identify machines of the snowpack files unless we do not open each snowpack in extractor.
I will update config file on machines using SMACC. So is there any command i can add in my config file to get access to snow foleder on users's machine or server.
Have you seen this good article which have helped me get the snowpack and identify which one is which for the machine without disturbing the end user? It is very easy to follow, hopefully you are on Snow Inventory Server 6.x?
Nice article but as stated in the article itself the tricky part will be the disk consumption of those .snowpack files in the history folder. You will probably want to use a clean-up script but how many days will you leave the .snowpacks in? The example Ruby is talking about is 30 days, that can be a lot of .snowpacks 😉
even if there was an option to do so, there is two obstacles to keep in mind.
you said the machines stopped scanning 30 days ago. So there obviously is no connection from the machine to the Srow Inventory Server or the Snow Agent stopped working. How would a config update through SMACC will work then?
(and maybe much more important) To be able to get administrative access to a machine without involvement of the responsible IT groups would be a serious security breach.
yes if you select the device in the SMACC by a double click in the all devices list you get the possibility in the left column to check the latest Device logfile:
Thank you so much Gert. But this gives only logs that is also of last scan date. Suppose my machine stopped scanning 30 days ago the logs will also of the same date. I want to explore other options to check for Log and Snowpack file.
Can I make any changes in config file to get access of a Folder on a particular machine/server.
I'm sorry, I can't answer that question.
I would say, it is pretty likely that in case the client does not send any data to the server, there will be only one place where to look for information: on the client itself.
So, if you have access to the client, check the agent\data folder and you will find a bunch of snowpacks and the logs there.
But if you don't have access to the machine, this will not work and you are screwed.
As you mentioned you could make changes to the config file I assume that you have access.
Don't forget to check the error folder on the Snow Inventory Server as well, perhaps the client can send the snowpacks but the server does not process them. The challenge here is, that the name od the snowpack is not related to the computername. So you will have to open snowpacks with the File Extractor to check for the computer name.
But if you find some snowpacks there and the corresponding log files tell you for example that you have reached the maximum number of devices in the Snow database, this will probably apply to many machines.
Hi Axel,
Thank you for your answer. I do not have access to client machines/servers. and yes as rightly said by you we cannot identify machines of the snowpack files unless we do not open each snowpack in extractor.
I will update config file on machines using SMACC. So is there any command i can add in my config file to get access to snow foleder on users's machine or server.
Hi Axel,
Thank you for your answer. I do not have access to client machines/servers. and yes as rightly said by you we cannot identify machines of the snowpack files unless we do not open each snowpack in extractor.
I will update config file on machines using SMACC. So is there any command i can add in my config file to get access to snow foleder on users's machine or server.
Hi Ruby,
Have you seen this good article which have helped me get the snowpack and identify which one is which for the machine without disturbing the end user? It is very easy to follow, hopefully you are on Snow Inventory Server 6.x?
https://medium.com/@iamsnowsoftware/how-to-get-snowpack-the-smarter-way-930ffdc2dcc3?sk=f04707939ae306960b96dbe1c7c75a40
And yes, you can use the File Extractor to decrypt it and check by yourself.
Hope that will help you.
Nice article but as stated in the article itself the tricky part will be the disk consumption of those .snowpack files in the history folder. You will probably want to use a clean-up script but how many days will you leave the .snowpacks in? The example Ruby is talking about is 30 days, that can be a lot of .snowpacks 😉
Hi Ruby,
even if there was an option to do so, there is two obstacles to keep in mind.
Why don't you demand access to the machines?
Kind regards, Axel
Hi Axel,
Yes, it all make sense. But I am looking for access of Snow Folder only. Not any other folder.
Thank you so much for the answer.